Small Group Journeys Travel Consultant

Abercrombie & Kent•Downers Grove, IL

4d•$43,000 - $46,000

About The Position

The Small Group Journey Travel Consultant is responsible for selling all Abercrombie & Kent group programs. This role involves assisting guests and Travel Advisors with group programs, pre/post accommodations, upgrades, and limited custom extensions. The consultant must ensure all booking details are accurate and complete, maximize conversions by following up on option bookings, and maintain up-to-date product knowledge. Collaboration with various internal departments, including Sales Assistants, the Documentation team, and Guest Relations, is crucial for a seamless booking process and guest satisfaction. The position also involves making recommendations for improvements and participating in sales projects as determined by management.

Requirements

Excellent verbal and written communication skills with an emphasis on telephone sales
Detail oriented with excellent organizational skills and ability to multitask
Strong geographic, destination, cultural and world affairs knowledge
Intermediate computer skills required (Microsoft Office) and ability to quickly master new technologies
Good judgment and problem-solving skills
Ability to work in a team environment
Excellent inter-personal skills
Must be able to read/write/speak in English
High School diploma required
Evening, weekend and approved overtime may be required
International travel may be required (and maintain a current passport)

Nice To Haves

Foreign language skills preferred
Associate or bachelor’s degree preferred or equivalent job experience
Two years travel industry experience preferred
Sales experience preferred
Knowledge of world geography preferred

Responsibilities

Meet or exceed established sales goals
Assist guests and Travel Advisors with all group programs, pre/post accommodations, upgrades and limited custom extensions in combination with the group program
Ensure all Travel Studio booking details are complete and accurate in accordance with department guidelines
Maximize conversions by following up on Option bookings in established time frame
Demonstrate competency of product knowledge
Meet or exceed established A&K Sales & Service standards
Collaborate with Sales Assistants to ensure booking details are finalized in a timely manner
Collaborate with Documentation team to ensure seamless transition and continuity related to sales and documentation
Collaborate with all other internal departments to facilitate booking process and sales
Maintain up to date knowledge of current product offerings by attending regularly scheduled department meetings and training/product briefing sessions
Assist Guest Relations on post tour issues to ensure guest satisfaction is maintained
Make recommendations for process, procedure and technology improvements
Sales projects as determined by management