Small Business Solutions & Enablement Lead

Meta • Los Angeles, CA

1d • $194,000 - $269,000

About The Position

Meta is seeking a senior individual contributor for the Small Business Product & Solutions team. The role supports Meta’s mission to help small businesses prosper by turning Meta products into practical business outcomes. The lead translates customer needs into product recommendations, builds repeatable enablement that supports adoption and use, and prioritizes external partnerships that can extend reach and accelerate adoption. This hands-on, cross-functional leadership role connects understanding the business, influencing products, enabling successful use, and scaling effective approaches through partners. Success means helping more small businesses use Meta’s products and superintelligence to start, run, and grow their businesses.

Requirements

• Extensive experience in product strategy, business strategy, product marketing, customer education, go-to-market, or partnerships, with demonstrated ownership of complex initiatives and measurable customer outcomes.
• Experience translating customer needs into product or go-to-market decisions and improving adoption of technology products.
• Experience designing and scaling enablement, learning experiences, or customer programs beyond bespoke, one-to-one delivery.
• Proven ability to drive alignment and execution across a matrixed organization through influence rather than direct authority.
• Experience building new initiatives in ambiguous environments, including defining priorities, success measures, and operating models.
• Strong analytical judgment, prioritization, and executive communication skills.
• Ability to move between strategic decisions and hands-on execution.

Nice To Haves

• Demonstrated ability to integrate AI tools to optimize or redesign workflows and drive measurable impact, such as efficiency gains or quality improvements.
• Experience adhering to and implementing responsible, ethical AI practices, such as risk assessment, bias mitigation, and quality and accuracy reviews.
• Demonstrated ongoing AI skill development, such as prompt/context engineering or agent orchestration, and staying current with emerging AI technologies.

Responsibilities

• Translate small business needs into product priorities by partnering with Research, Data Science, Product, Marketing, Sales, and customer-facing teams to identify jobs to be done and adoption barriers; synthesize evidence and customer engagement into problem statements, recommendations, and pilot opportunities.
• Partner with product teams from discovery through adoption, bringing the small business perspective to roadmap and launch discussions, prioritizing customer problems, defining use cases, testing solutions, and tracking how feedback affects decisions.
• Build reusable, practical enablement such as onboarding, guided workflows, demonstrations, playbooks, and train-the-trainer programs, designed for businesses with limited time, staff, or technical expertise, including those without a sales relationship.
• Evaluate external partnership opportunities for customer relevance, incremental reach, adoption potential, implementation readiness, economics, and execution risk; recommend a focused portfolio, go/no-go decisions, and measurable pilots, and work with designated relationship and deal owners on execution.
• Connect enablement and partnerships to measurable outcomes by defining shared metrics and evaluation plans with Product and Data Science, including activation, repeat use, task completion, time saved, and cost-efficient distribution; use evidence to scale, improve, or stop initiatives.
• Lead cross-functional workstreams by establishing owners, milestones, dependencies, and decision forums; resolve ambiguity and alignment challenges independently and escalate material tradeoffs with recommendations.
• Inform strategy and executive decisions by maintaining a focused view of customer needs, competitive offerings, and ecosystem gaps, and providing concise investment, partnership, or simplification recommendations to the team leader and senior leadership.
• Build verified proof points with measurement and communications partners, validating small business impact and obtaining permission before external use.

Benefits

• Bonus
• Equity
• Benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed