Small Business Consultant

Banner Bank•Lake Oswego, OR

1d•$27 - $37•Onsite

About The Position

The Small Business Consultant provides an exceptional client experience through sales and service activities at branch locations. The role consults with clients about bank products, services, and digital banking; processes routine financial transactions; opens and maintains accounts; and promptly addresses client requests, inquiries, and complaints. The consultant also supports branch lending by accepting applications, answering client questions, completing loan documentation, and booking loans. The position helps lead branch sales and service efforts and supports branch operations, including training, mentoring, and coaching team members. It develops consumer and business lending opportunities through client relationships, referrals, outbound calls, networking, and banking presentations. The consultant identifies client needs, recommends solutions, facilitates referrals to other business lines, and maintains client loyalty through proactive communication and follow-up. The role also handles account changes and complex account needs while complying with bank policies, security requirements, and government regulations.

Requirements

High school diploma required; an equivalent combination of education and experience may be considered.
NMLS registration required.
Four or more years of banker/client relationship consultant or related sales experience with established goals.
Advanced knowledge of retail product philosophy, policies, procedures, documentation, and systems.
Thorough knowledge of retail products and services and functional knowledge of complex accounts, such as trust, power of attorney, guardianship, and court-blocked accounts.
Ability to analyze client credit data and related financial information to identify needs and recommend solutions.
Effective selling, cross-selling, and referral skills, along with demonstrated networking ability and skill managing branch referrals.
Proven client service, interpersonal, and relationship-building skills.
Effective verbal and written communication skills, including proper phone and email etiquette.
Strong multitasking ability and flexibility to respond quickly to client or branch needs and adjust priorities.
Ability to use computer software, including Microsoft Outlook, Word, and related business and communication tools.

Responsibilities

Provide an exceptional client sales and service experience at branch locations.
Assist with branch operations and the ongoing training, mentoring, and coaching of team members.
Grow and maintain a consumer and business lending pipeline through client and center-of-influence relationships, referrals, outbound calls, networking, and banking presentations.
Consult with clients on bank products and services to attract, expand, and retain relationships, using need-based sales techniques.
Recognize and facilitate referrals to other business lines, including Commercial Lending, Treasury Management, Mortgage Lending, and Investment Services.
Communicate proactively with current and prospective clients to educate them, resolve issues, develop loyalty, and solicit feedback.
Conduct client appointments, including scheduled and walk-in appointments, to identify and meet client needs.
Open new accounts, verify and process changes to existing accounts, respond to inquiries, and resolve account problems.
Comply with applicable policies, procedures, security requirements, and government regulations.
Assist with branch lending processes by educating clients about lending options, completing loan applications and documentation, and booking loans.
Process routine financial transactions such as check cashing, withdrawals, deposits, and loan payments.
Balance the cash drawer and accurately count currency and coin.