Small Business Relationship Banker - Greater Chicago area

U.S. Bank•Frankfort, IL

21h•Onsite

About The Position

Small Business Relationship Bankers provide excellent customer service in accordance with U.S. Bank Core Values and serve as the primary Small Business Banking partner for assigned branches and relationships. They provide comprehensive financial solutions to small businesses with annual revenues between $500,000 and $2.5 million, typically supporting two to three branch locations as a dedicated resource for branch teams. The role builds and deepens client relationships through proactive outreach, structured discovery, consultative selling, disciplined follow-through, and translating financial information, cash-flow dynamics, client goals, operating cycles, and risk indicators into practical guidance and solution recommendations. It includes outside prospecting and sales activities to grow revenue and meet assigned financial targets and growth goals. Solutions may include business deposit, lending and credit, treasury management, payment, business credit card, digital, and cash-flow products and tools, as well as other appropriate small-business solutions. The banker collaborates with branch partners, centers of influence, clients, and other business-line partners. They coordinate relationships through handoff, decision, follow-up, activation, usage, and demonstrated client value while balancing acquisition, relationship deepening, and service. The position requires strong CRM discipline and responsible banking practices. National Mortgage Licensing Service registration is required under the S.A.F.E. Act of 2008 and Regulation Z, along with ongoing compliance with legal and regulatory registration requirements, including maintaining a satisfactory criminal and credit record. This role works from a U.S. Bank location five days per week and supports multiple branches in the Chicago, Illinois area. Total compensation includes base compensation and eligibility for production-based incentives. The role has multiple levels; the successful candidate will be hired at the level aligned with their experience. The posted salary range corresponds to the lowest level.

Requirements

Bachelor’s degree in Business, Accounting, or Finance; equivalent work experience; or a combination of experience and commensurate training.
Typically, three or more years of customer service, consultative sales, networking, prospecting, and/or small-business banking experience.
Job-related experience aligned with proficient client discovery, prospecting, solutioning, relationship-building, communication, product knowledge, pipeline management, and risk-management behaviors.
Register with the National Mortgage Licensing Service under the S.A.F.E. Act of 2008 and Regulation Z, and maintain compliance with applicable legal and regulatory registration requirements.
Maintain a satisfactory criminal and credit record.
Work from a U.S. Bank location five days per week and support multiple branches in the Chicago, Illinois area.

Nice To Haves

Ability to conduct structured discovery conversations that uncover stated and unstated client priorities and frame needs in clear business terms.
Ability to interpret basic financial information with occasional guidance, recognize common cash-flow dynamics, and connect client goals to standard solutions.
Experience with proactive outreach through outbound calling, networking, referral sources, events, centers of influence, pipeline data, and other business-development activities.
Ability to position core small-business products, services, and digital tools that support growth, efficiency, cash-flow optimization, risk mitigation, and scalability.
Ability to engage appropriate partners when revenue, credit, risk, or solution complexity requires additional expertise while preserving a coordinated client experience.
Proven ability to build credible, long-term relationships with business owners through follow-through, sound judgment, relationship ownership beyond transactions, and a focus on earning referrals.
CRM discipline, pipeline management, responsible banking practices, and working knowledge of applicable banking laws, regulations, policies, procedures, and support systems.

Responsibilities

Serve as the primary Small Business Banking partner for assigned branches and client relationships.
Provide comprehensive financial solutions to small businesses with annual revenues between $500,000 and $2.5 million.
Build and deepen client relationships through proactive outreach, structured discovery, consultative selling, and disciplined follow-through.
Translate financial information, cash-flow dynamics, client goals, operating-cycle considerations, and risk indicators into practical guidance and solution recommendations.
Conduct outside prospecting and sales activities to grow revenue and achieve assigned financial targets and growth goals.
Identify client priorities and align products and services with growth, efficiency, and risk objectives; explain value, trade-offs, and next steps.
Recommend appropriate small-business solutions, including deposits, lending and credit, treasury management, payment solutions, business credit cards, digital tools, and cash-flow tools.
Collaborate with branch partners, centers of influence, clients, and other business-line partners.
Maintain relationship ownership and coordination through handoff, decision, follow-up, activation, usage, and demonstrated client value.
Balance client acquisition, relationship deepening, and service while maintaining strong CRM discipline and responsible banking practices.

Benefits

Healthcare coverage, including medical, dental, and vision
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation, from two to five weeks depending on salary grade and tenure
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law
Incentives and recognition programs
Equity stock purchase
Pension