Small Business Relationship Banker - Greater Chicago area

U.S. Bank•Oak Park, IL

2d•$35 - $43•Onsite

About The Position

At U.S. Bank, Small Business Relationship Bankers serve as the primary Small Business Banking partner for assigned branches and relationships, delivering customer service in accordance with the bank’s Core Values. They provide comprehensive financial solutions to small businesses with annual revenues between $500,000 and $2.5 million, typically supporting two to three branch locations as a dedicated resource for branch teams. The role builds and deepens client relationships through proactive outreach, structured discovery, consultative selling, disciplined follow-through, and practical guidance based on financial information, cash-flow dynamics, client goals, operating cycles, and risk indicators. The position includes outside prospecting and sales activities to grow revenue and meet assigned financial targets and growth goals. Bankers identify client priorities, recommend suitable products and services, and explain value, trade-offs, and next steps. Solutions may include business deposits, lending and credit, treasury management, payments, business credit cards, digital tools, cash-flow tools, and other appropriate small-business offerings. Bankers coordinate with branch teams, centers of influence, clients, and business-line partners, maintaining relationship ownership through handoffs, decisions, follow-up, activation, usage, and demonstrated client value. They balance acquisition, relationship deepening, and service while maintaining CRM discipline and responsible banking practices. The position requires National Mortgage Licensing Service registration under the S.A.F.E. Act of 2008 and Regulation Z, ongoing compliance with applicable registration requirements, and a satisfactory criminal and credit record. The role is based at a U.S. Bank location five days per week and supports multiple branches in the Chicago, Illinois area. The role has multiple levels, with the successful candidate hired at the level aligned with their experience. Compensation includes base pay and eligibility for production-based incentives.

Requirements

Bachelor’s degree in Business, Accounting, or Finance; equivalent work experience; or a combination of experience and commensurate training.
Typically three or more years of customer service, consultative sales, networking, prospecting, and/or small-business banking experience.
Job-related experience aligned with proficient client discovery, prospecting, solutioning, relationship-building, communication, product knowledge, pipeline management, and risk management behaviors.
National Mortgage Licensing Service registration under the S.A.F.E. Act of 2008 and Regulation Z, with ongoing compliance with legal and regulatory registration requirements.
Maintain a satisfactory criminal and credit record.
Work from a U.S. Bank location five days per week and support multiple branches in the Chicago, Illinois area.

Nice To Haves

Ability to conduct structured discovery conversations that uncover client priorities and frame needs in clear business terms.
Ability to interpret basic financial information with occasional guidance, recognize common cash-flow dynamics, and connect client goals to standard solutions.
Experience with proactive outreach through outbound calling, networking, referrals, events, centers of influence, pipeline data, and other business-development activities.
Ability to position core small-business products, services, and digital tools supporting growth, efficiency, cash-flow optimization, risk mitigation, and scalability.
Ability to engage appropriate partners when revenue, credit, risk, or solution complexity requires additional expertise while preserving a coordinated client experience.
Proven ability to build long-term relationships with business owners through follow-through, sound judgment, relationship ownership, and earning referrals.
CRM discipline, pipeline management, responsible banking practices, and working knowledge of applicable banking laws, regulations, policies, procedures, and support systems.

Responsibilities

Serve as the primary Small Business Banking partner for assigned branches and client relationships.
Provide comprehensive financial solutions to small businesses with annual revenues between $500,000 and $2.5 million.
Support branch teams, typically across two to three branch locations.
Build and deepen client relationships through proactive outreach, structured discovery, consultative selling, and disciplined follow-through.
Translate financial information, cash-flow dynamics, client goals, operating-cycle considerations, and risk indicators into practical guidance and solution recommendations.
Conduct outside prospecting and sales activities to grow revenue and achieve assigned financial targets and growth goals.
Identify stated and unstated client priorities and align products and services with growth, efficiency, cash-flow, and risk objectives.
Recommend and position appropriate business deposit, lending and credit, treasury management, payment, business credit card, digital, and cash-flow solutions.
Collaborate with branch partners, centers of influence, clients, and other business-line partners.
Maintain relationship ownership and coordination through handoffs, decisions, follow-up, activation, usage, and demonstrated client value.
Balance client acquisition, relationship deepening, and service while maintaining CRM discipline and responsible banking practices.

Benefits

Medical, dental, and vision healthcare coverage
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation, from two to five weeks depending on salary grade and tenure
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law
Incentive and recognition programs
Equity stock purchase
401(k) contribution and pension, subject to eligibility requirements