About The Position

The Small Business Relationship Banker I provides excellent customer service in accordance with U.S. Bank Core Values and offers comprehensive financial solutions to small businesses with annual revenues between $500,000 and $2.5 million. The banker deepens existing customer relationships through routine calling and develops new opportunities through business development and outside prospecting. The role combines digital tools with personal customer connections to recommend solutions, grow revenue, and meet assigned financial targets and growth goals. Additional work includes opening accounts, identifying and opening product solutions, and servicing and maintaining customer accounts. The banker develops internal and external relationships and collaborates with branch partners, centers of influence, clients, and other business-line partners. The role also refers clients to Business Banking and other U.S. Bancorp areas when they have additional needs. The position requires working at a U.S. Bank location on all scheduled workdays, five days per week, and at least two hours of driving per week. Compensation includes base pay and eligibility for production-based incentives.

Requirements

  • Bachelor's degree or equivalent work experience.
  • Typically three or more years of customer service, consultative sales, and/or prospecting experience.
  • Ability to work at a U.S. Bank location for all scheduled workdays.
  • Ability to drive two or more hours per week.

Nice To Haves

  • Comprehensive knowledge of applicable bank and branch policies, procedures, and support systems.
  • Understanding of banking operations, product knowledge, sales, new business development, customer service and relations, and community relations.
  • Basic knowledge of cash flow management and business credit underwriting.
  • Effective written and verbal communication skills, including the ability to convey business recommendations effectively.

Responsibilities

  • Demonstrate excellent customer service in accordance with U.S. Bank Core Values.
  • Provide comprehensive financial solutions to small businesses with annual revenues between $500,000 and $2.5 million.
  • Deepen existing customer relationships through routine calling.
  • Develop new relationship opportunities through business development and outside prospecting.
  • Use digital tools and human connections to offer solutions to business customers.
  • Grow revenue and achieve assigned financial targets and growth goals.
  • Open accounts, identify and open product solutions, and service and maintain customer accounts.
  • Develop internal and external relationships and collaborate with branch partners, centers of influence, clients, and other business-line partners.
  • Refer clients to Business Banking and other U.S. Bancorp areas for additional needs.

Benefits

  • Healthcare coverage, including medical, dental, and vision.
  • Basic term and optional term life insurance.
  • Short-term and long-term disability insurance.
  • Pregnancy disability and parental leave.
  • 401(k) and employer-funded retirement plan.
  • Paid vacation, from two to five weeks depending on salary grade and tenure.
  • Up to 11 paid holiday opportunities.
  • Adoption assistance.
  • Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
  • Incentive and recognition programs.
  • Equity stock purchase and 401(k) contribution and pension, subject to eligibility requirements.
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