Small Business Client Service Manager

Gallagher•Hanover Township, NJ

11h

About The Position

The Client Service Manager is a fully functioning client-facing professional responsible for independently managing a book of business with simple to moderately complex needs. Delivering high-quality service throughout the entire client lifecycle, owns the full-service experience for assigned clients, handling renewals, coverage changes, and ongoing service requests providing strategic advisory support fosters strong client relationships to drive retention and satisfaction.

Requirements

1-2 years of prior insurance industry experience required
Must possess an active P&C license or be in the process of obtaining a license within 90 days of employment in role
Prior experience issuing certificates of insurance, handling billing inquiries, or processing policy changes
Strong customer service and communication skills with an ability to build relationships
High attention to detail and organizational skills
Ability to learn insurance concepts and technology and workforce management systems quickly
Problem-solving mindset with the ability to handle routine client situations professionally

Nice To Haves

Experience in customer service, insurance, or related field preferred.

Responsibilities

Successfully manages an assigned group of accounts by delivering consistent, high‑quality service and acting as a trusted advisor to provide thoughtful recommendations related to service needs, renewals, and coverage.
Builds and maintains strong client relationships through proactive communication, responsiveness, and a deep understanding of client needs.
Full ownership of the end-to-end renewal process, ensuring solutions are delivered accurately, on time, and aligned to client needs.
Secures existing business through strong relationship management while actively identifying opportunities to expand coverage, enhance services, and grow additional lines of business through cross selling and account rounding.
Address client risk management needs and ensure appropriate solutions are implemented.
Identifies service issues, coverage considerations, and potential exposures, providing advisory‑focused guidance and coverage recommendations to support informed client decision‑making.
Contributes directly to key business outcomes including client retention, client satisfaction, operating efficiency, and margin performance.
Enhances the organization’s value to clients through reliable service delivery and consultative support.
Works independently on routine service needs within clearly defined guidelines.
Accounts assigned have predictable patterns and minimal variability.
Receives coaching and oversight for complex situations or first-time exposures.
Escalates nonstandard coverage questions, client concerns, or unusual service requests.

Benefits

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program