Small Animal Client Services Clerical Assistant, Veterinary Medical Centre

University of Saskatchewan•Saskatoon, SK

4d•Onsite

About The Position

This position provides client services within the reception areas of the Veterinary Medical Centre (VMC). Reporting directly to the Team Lead, Client Services, this role functions as a member of the client reception team in a fast-paced, demanding environment. The role involves exposure to animals, frequent interruptions, and multiple simultaneous demands. Daily interaction includes constant communication with clients/owners, Veterinarians, staff, and students, both in person and over the telephone. This position exercises judgment when booking appointments for various hospital services and handles sensitive, emotional situations (such as emergency care, client grief, and financial transactions) requiring diplomacy and tact. Varying shifts include evenings, weekends, and Statutory Holidays.

Requirements

Completion of grade 12
Successful completion of a recognized veterinary office assistant program including medical terminology
2 years direct experience in a similar veterinary hospital setting
Excellent interpersonal and communication skills, both written and verbal
Highly effective public and customer relations skills, including the ability to provide timely and courteous service under stressful conditions with a tactful and firm approach
Ability to effectively work independently as well as part of a team maintaining a professional and positive demeanor in a dynamic environment
Demonstrated accuracy in data entry and the ability to maintain attention to detail
Proven problem-solving abilities
Strong knowledge of veterinary medical terminology, veterinary anatomy and disease processes
Knowledge of species and breeds
Proficiency with computers to complete appointment scheduling, billing, and lab requests
Ability to multitask and demonstrate effective organizational skills in a fast-paced environment
Demonstrated ability to handle cash accurately
Successful completion of a recognized medical office assistant program, including medical terminology, and/or education pertaining to animal studies may be considered

Responsibilities

Booking of appointments in a computerized system
Receiving clients and offering assistance
Responding to and understanding urgent and emergency client calls
Maintaining excellent customer service with empathy for client/patient concerns
Performing clerical duties related to admitting and discharging patients
Receiving payment for goods and services, and maintaining balanced cash receipts
Answering client account inquiries
Initiating health records
Assisting with the orientation of new staff, students, residents, and clinicians in office procedures
Other related duties as assigned