Animal Centre Supervisor

The Ontario SPCA and Humane Society • Cornwall, ON

3d • Onsite

About The Position

The Ontario SPCA and Humane Society is seeking a resilient and organized individual with exceptional communications skills to join their team in the role of Animal Centre Supervisor. The Animal Centre Supervisor (“ACS”) plays an onsite supervisory role in the Animal Centre overseeing the day-to-day general operations as a support to the Operations Manager. In this position you will actively lead and coordinate daily rounds, staff scheduling, daily huddles and animal pathway planning. The ACS will provide training, guidance and direction to animal centre staff to ensure the safe and efficient operation of the centre. By joining the Ontario SPCA, you will play a vital role in strengthening the bond between pets and people in our community. As Animal Centre Supervisor, your leadership ensures the smooth operations of the centre and the highest standard of care for every animal in our care. Every decision you make and every interaction you lead contributes to healthier animals, happier families and a more compassionate community. This position is more than leading operations; it’s about creating lasting change for the people and pets who rely on us.

Requirements

• Animal Care experience required
• Certificate or College Diploma in Animal Care (or equivalent education plus work experience) required
• 1-3 years of supervisory and/or leadership experience
• 1 year of customer service experience in a fast-paced environment
• Demonstrated working knowledge and commitment to animal welfare practices and philosophies
• Excellent communication skills
• Computer literate with a working knowledge of MS Office applications and POS system
• Must have open availability including days, evenings, weekends, and holidays
• Ability to lift 18 kg (40lbs) and control 45 kg (100lbs)
• Valid G drivers’ license with the ability to provide a clear driver’s abstract

Nice To Haves

• Clerical and/or office administration experience an asset

Responsibilities

• Lead and delegate reception and administration duties, including greeting the public, answering phones and maintaining animal records
• Lead daily rounds and morning team huddles
• Oversee and maintain accurate records for animal inventory, health, medications, treatments, procedures and behavior history
• Ensure enrichment plans are being implemented, monitored and results recorded
• In conjunction with the Animal Behaviour Coordinator, provide training and support to the animal care team on animal behaviour and the Behaviour Program
• Develop partnerships with key stakeholders to preserve animal care as a top priority
• Animal handling including lifting, carrying and restraining when necessary
• Ensure regular animal enrichment based on the needs of the animal, including but not limited to exercising, engaging in play activities, and providing novel experience/tastes/smells
• Provide a consistent and stress-reduced environment through shelter protocols and Fear Free best practices
• Supervise all volunteers, co-op placements and fosters
• Meet with Centre staff daily to provide training, guidance and foster positive working relationships with the focus on high standard of animal care
• Meet daily with the Operations Manager providing updates on team health, training, staffing levels and overall morale

Benefits

• Competitive compensation package including medical, dental and vision benefits.
• Employee Family Assistance Program
• Paid sick time.
• 3 weeks of vacation to start!
• Predictable daytime hours
• Free onsite parking
• Discount on Ontario SPCA apparel, Paws & Give merchandise, Virtual pet care, and pet food too!
• Opportunities for professional development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree