SLS Behavioral Health Supervisor

ACES MANAGEMENT•Indio, CA

5d•$25 - $30•Onsite

About The Position

The SLS Behavioral Health Supervisor oversees daily services for adults with developmental disabilities who may also have behavioral or mental health support needs. This hands-on leadership role provides active field supervision, coaches direct support staff, monitors service quality, and supports consistent implementation of individualized service and behavior support plans. The supervisor promotes consumer independence, safety, dignity, and choice while ensuring staff have the guidance, training, and resources needed to provide effective support. The role involves regular visits to consumers’ homes and community settings, as well as work in office locations. The supervisor coordinates service delivery, staff performance, coverage, documentation, incident follow-up, communication, training, and quality improvement. The role implements clinical recommendations within the supervisor’s training and assigned responsibilities; changes to clinical plans must be directed by the responsible qualified professional. The position does not independently diagnose conditions, prescribe treatment, or modify clinical interventions unless the employee has the required professional qualifications and specific authorization.

Requirements

High school diploma or equivalent.
At least two years of relevant experience supporting individuals with developmental disabilities, behavioral support needs, or mental health needs.
At least one year of supervisory, lead staff, or comparable leadership experience.
Experience following individualized service plans and behavior support plans.
Strong communication, documentation, organization, and problem-solving skills.
Ability to respond calmly during challenging situations and seek appropriate clinical or emergency support.
Ability to travel regularly to assigned service locations.
Ability to complete required background screening and organization-specific training.
Current CPR and First Aid certification, or ability to obtain it within the required onboarding period.
Valid driver’s license and appropriate insurance when driving is an essential assigned duty.

Nice To Haves

Associate’s or bachelor’s degree in psychology, behavioral science, social work, human services, or a related field.
Experience in Supported Living Services or other community-based developmental disability services.
Experience supervising staff across multiple homes or community settings.
Training in positive behavioral supports and approved crisis prevention techniques.
Familiarity with electronic service documentation and scheduling systems.

Responsibilities

Conduct regular home visits and observations across assigned consumers and service locations.
Verify that services reflect each consumer’s authorized supports, individualized goals, preferences, and daily needs.
Observe staff interactions and provide immediate, constructive feedback; monitor home conditions, staff engagement, and assigned responsibilities.
Identify service gaps and coordinate corrective action with the appropriate department.
Support consumers with community participation, appointments, daily living skills, and increasing independence.
Ensure staff understand and follow approved behavior support plans and crisis response procedures.
Coach staff on prevention strategies, positive reinforcement, de-escalation, and respectful communication.
Monitor behavioral data, identify patterns requiring clinical review, and communicate changes in behavior, well-being, or support needs to the clinical team.
Assist staff during behavioral incidents, coordinate additional support, and facilitate post-incident debriefings.
Implement clinical recommendations within the supervisor’s training and assigned responsibilities; ensure changes to clinical plans are directed by the responsible qualified professional.
Provide day-to-day supervision to assigned direct support professionals and lead staff; set expectations for attendance, professionalism, documentation, communication, and service delivery.
Conduct individual check-ins, team meetings, and performance coaching; recognize strong performance and address concerns promptly.
Document coaching and recommend training or corrective action in coordination with management and Human Resources.
Verify staff competency before assigning responsibilities requiring specific training.
Partner with Scheduling to maintain appropriate coverage based on consumer needs and authorized services.
Communicate call-outs, staffing concerns, schedule changes, and coverage risks promptly; assist with resolving coverage gaps and provide direct support when assigned and appropriately trained.
Monitor worked hours, missed services, and overtime concerns with the director and scheduling team.
Help plan services to use authorized hours effectively while respecting consumer choice, and participate in assigned after-hours or on-call coverage.
Review service notes, behavioral records, communication logs, and other assigned documentation for accuracy and completeness.
Ensure incidents are escalated through established procedures; support timely incident reporting and follow-up documentation.
Gather factual information for management, Quality Assurance, or authorized investigations; track corrective actions and verify completion.
Protect confidential consumer and employee information.
Build respectful relationships with consumers and authorized representatives, respond professionally to concerns, and follow through on agreed actions.
Coordinate with Case Management, clinical staff, service coordinators, and other authorized providers.
Participate in individual planning meetings, behavioral support meetings, and interdisciplinary reviews as assigned.
Communicate service changes, barriers, and emerging needs to appropriate team members; support consumer self-advocacy and participation in service decisions.
Partner with Training to identify staff training needs, provide consumer-specific orientation and hands-on coaching, and monitor required training completion.
Work with Quality Assurance to prepare for reviews, address findings, review trends, recommend practical improvements, and monitor effectiveness.
Meet performance expectations related to visits, observations, coaching, plan implementation, documentation, incident escalation, follow-up, staff competency, service gaps, consumer progress, and professional communication.