Slot Technician

Little Creek Casino Resort•Shelton, WA

8d•Onsite

About The Position

The Slot Technician troubleshoots and provides maintenance of all gaming equipment components for Electronic Games, Keno and Bingo networks and associated assemblies. This role requires a strong understanding of electronics, electrical systems, and computer hardware, along with excellent problem-solving and customer service skills. The position involves working in a 24/7 casino environment and adhering to strict gaming regulations.

Requirements

High school diploma or equivalent.
Basic knowledge of electronics, electrical systems, and computer hardware.
Strong problem-solving skills and a keen eye for detail.
Ability to work independently and as part of a team.
Good communication and customer service skills.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence as well as maintain a current work log.
Ability to communicate with co-workers and/or other department employees.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Ability and willingness to learn.
Work well on group and/or solo projects with minimum supervision.
Ability to self-motivate.
Previous experience as a Slot Technician for 3 years or more or some experience and technical education (Level II).
In-depth knowledge of electronics, electrical systems, computer hardware, and slot machine technology (Level II).
Strong problem-solving skills, attention to detail, and the ability to work under pressure (Level II).
Excellent communication and customer service skills (Level II).
Thorough understanding of gaming regulations and compliance requirements (Level II).
Ability to pass a skills assessment to determine readiness (Level II).
Class III Gaming License
Valid Washington State Driver's License and an acceptable driving record

Nice To Haves

Knowledge of gaming regulations and compliance is a plus (Level I).
Technical education or relevant certifications in electronics or a related field is a plus (Level II).

Responsibilities

Identify and troubleshoot technical issues with electronic gaming machines.
Replace faulty components and parts to repair machines and ensure minimal downtime.
Assist in setting up and configuring new electronic gaming machines.
Install and update software, including game themes and promotional content.
Ensure machines are configured to meet regulatory requirements.
Install, repair, and maintain peripheral devices associated with gaming.
Work on other gaming equipment such as Keno, Bingo, ETGs, & Sportsbook.
Enter secure rooms to export reports from different systems with varying applications.
Administer user accounts for different applications, including Active Directory.
Provide excellent customer service to internal and external customers.
Assist attendants with machine operation and routine functions.
Follow all gaming regulations, including reporting any irregularities to regulators.
Keep accurate records of machine maintenance, repairs, and activities.
Conduct preventive maintenance on a regular schedule to avoid machine breakdowns.
Clean and inspect slot machines for signs of wear and tear, replacing worn components.
Maintain an inventory of machine parts and supplies.
Order and restock spare parts and consumables as necessary.
Collaborate with other slot technicians and casino staff to ensure a smooth gaming operation.
Participate in training sessions to stay updated on the latest industry trends and technologies.
Perform advanced troubleshooting and repair of electronic gaming machines (Level II).
Conduct preventative maintenance on a regular basis to minimize machine downtime (Level II).
Oversee the replacement of complex machine components and parts (Level II).
Program and update software for game themes, promotional content, and compliance (Level II).
Provide exceptional customer service by promptly addressing internal customer inquiries (Level II).
Train and mentor Slot Technician I personnel in machine operation and customer interaction (Level II).
Ensure strict adherence to gaming regulations and promptly report any non-compliance or irregularities to the appropriate authorities (Level II).
Maintain comprehensive records of machine maintenance, repairs, and compliance-related activities (Level II).
Manage an inventory of machine parts and supplies (Level II).
Order and restock spare parts and consumables, maintaining accurate records (Level II).
Provide technical support to Slot Technician I staff and other casino personnel in diagnosing and resolving complex machine issues (Level II).
Collaborate with machine manufacturers or vendors for advanced technical assistance (Level II).
Assist end users with gaming applications (Level II).
Guide Slot Technician I personnel, assigning tasks, and ensuring efficient operations (Level II).
Participate with the MIS Manager in the development of training programs and mentoring to improve the skills and knowledge of junior technicians (Level II).
Responsible for Internal Control and Compact compliance regarding LCCR Operations and ensure compliance with regulations of the Tribal Gaming Commission.