SLOT TECHNICIAN

Ohkay Casino

2d•Onsite

About The Position

The Slot Technician promotes positive customer experience by repairing and monitoring the performance of the slot machines to ensure the games are operational. Assist guests and associates in resolving immediate problems such as bill jams, tilts, jackpots, player tracking on-line problems, and replace parts in a prompt and courteous manner and according to established policies, procedures, regulations, and ordinances. ESSENTIAL DUTIES, RESPONSIBILITIES, and TASKS include the following and are to be performed within the company’s policies and procedures. Additional duties may be assigned.

Requirements

Must have good applicable math skills.
Must exercise good judgment.
Must be proactive in identifying and resolving all issues
Must be able to obtain and maintain the required OOGC License.
Must be a US citizen or provide documentation to work in the US.
Knowledge and implementation of customer service principles, techniques, systems, and standards.
Excellent oral and written communications skills.
Ability to foster a cooperative work environment.
Ability to communicate clearly and effectively.

Responsibilities

Responsible for upkeep of all slot machines (i.e., maintenance and cleaning)
Responsible for manuals, and upkeep of took carts needed to perform job.
Keeping abreast of all new repair methods and training available.
Maintain good record filing systems of maintenance performed on machines.
Performing machine payouts and jackpots.
Responsible for Gaming Devise Machine Entry Authorization Log, Gaming Device Access key, Gaming Device Drop Key (escorted by Security Officer from the time key is issued until the time the key is returned), Gaming Device Bill Validator Key (Escorted by Security Officer from the time key is issued until the time the key is returned).
Perform slot machine setup/configuration as required.
Required to utilize installation check list for new machine install and changes.
Maintaining compliance with all Federal, State, and local gaming regulations in addition to the delivery of exceptional guest service to all internal and external guests.
Maintain confidentiality of guest and member information and pertinent casino data.
Always maintain good personal hygiene and a professional appearance.
Compliance with punctuality and attendance policies required.
Working independently and in a team-oriented, collaborative environment.
Ability to successfully interact with all levels of team members and management.