Slot Technician (Harrah's Metropolis, Illinois)

Caesars Entertainment•Metropolis, IL

4d•Onsite

About The Position

The Slot Technician role at Harrah's Metropolis, Illinois, is responsible for the security, maintenance, and safeguarding of slot machines in accordance with company policy and Gaming Regulations. This position involves maintaining Electronic Gaming Devices in proper operating condition and implementing the preventative maintenance program for the Electronic Gaming Device Department. The role also requires providing exceptional customer service to patrons, inspecting slot machines for malfunctions and tampering, and offering technical advice to the Slot Shift Manager/Supervisor regarding jackpot payouts and disputes. Additionally, the Slot Technician will assist patrons with questions, guide them to safety during emergencies, and perform other duties as directed, including participation in the IGS Statewide Voluntary Self-Exclusion Program.

Requirements

Must possess basic computer skills.
Must be able to lift 50lbs unassisted and 250lbs assisted.
Must have the ability to hold an Occupational License as required by the Illinois Gaming Board.

Nice To Haves

Electrical/Electronic experience preferred.
Casino/slot knowledge is preferred.
Basic knowledge of electronics and computer programs preferred
Excellent email and oral communication skills.
Role model great Guest Service and teamwork.
Understands the needs of our guests, specifically, the AEP.
Knowledge of the reward programs for our guests, including the CR program and comp policies.
Understands department procedures, Internal Controls, and instructs peers on the correct procedures.
Able to learn Slot Equipment to include:
Learn all aspects of Slot Performance related to Internal Controls and regulations.
Identification of Slot Equipment on the casino floor by manufacturer and model.
Identification of all components in the slot machine and where to find a replacement for worn equipment.
Learn how to read slot glass and pay tables.
Be able to learn how to identify and repair Table Games equipment maintained by Slot Performance, including, Roulette reader boards.
Know how to operate power tools and other shop equipment safely and correctly.
Be able to learn how SDS works and be able to identify and repair all its parts components, as well as how to run all the reports applicable to Slot Performance (i.e., M-lists, C-lists, etc.).
Learn how to troubleshoot and repair common problems and the new or uncommon problems that occur within the slot machines on the casino floor.
Learn how to troubleshoot, set up, and option for all Progressive controllers, slot machines and other systems on the casino floor pertaining to slots.
Know how to troubleshoot an SDS line problem using SDS line maps.
Have the capacity to learn and understand EMAIL, WORD, and EXCEL.
Learn how to operate a Kobetron unit, including EPROMS and CDs.

Responsibilities

Assures the security, maintenance and safeguards of slot machines in accordance with company policy and Gaming Regulations and possesses knowledge of Gaming Regulations pertaining to slot machines.
Maintains the Electronic Gaming Devices in proper operating condition and is responsible for the effective implementation of the Electronic Gaming Device Department preventative maintenance program.
Assure exceptional customer service to all patrons by communicating in a pleasant, friendly, and professional manner always.
Inspect slot machines for malfunctions and tampering.
Provides technical advice to Slot Shift Manager/Supervisor regarding jackpot payouts and disputes.
Must assist patrons in answering questions and direct them to areas of safety during emergencies as instructed by management, security or senior crew members.
Performs other duties as directed.
Perform duties and responsibilities associated with the IGB Statewide Voluntary Self-Exclusion Program.