Security Officer (Harrah's Metropolis, Illinois)

Caesars Entertainment•Metropolis, IL

8d•Onsite

About The Position

Security Officers are responsible for the basic security functions for the casino area and land facilities including superior guest service. They assure exceptional customer service to all patrons by communicating in a pleasant, friendly, and professional manner at all times. Officers check identification to ensure patrons are 21 years of age or older. They provide security and protection for guests and casino property. Officers handle all monetary transactions between the Casino Cage and gaming tables in compliance with the Illinois Gaming Board Regulations and as required by Harrah’s Management. They operate in accordance with established procedures, maintain visual surveillance of the Casino Cage and surrounding area, and replace all boxes of gaming tables after the count has been completed for each shift. Drop boxes are to be taken to the Soft Count room and locked there for proper storage. Officers prepare detailed reports on any security related incidents that occur in the casino area, or on land facilities. They assist injured guests and employees until arrival of First Responders. Officers are alert for suspicious persons or disturbing incidents and check for juveniles in the casino and bar areas. They keep slot areas under close observation at all times to deter slot cheats and purse-snatchers. Officers react promptly to disturbances at gaming tables, bars, and any other areas where security is required. They stand by in the Casino Cashier's Cage whenever any non-cage employees are in the cage. Officers follow and observe actions of individuals suspected of illegal activities and notify the shift supervisor of any suspected illegal activity. They make every attempt to keep their duties low key and confidential and always avoid idle conversation with other casino employees. Officers perform any other duties that may be requested by the Shift Supervisor or the Security Manager. They must assist patrons in answering questions and direct them to areas of safety during emergencies as instructed by management, security or senior management.

Requirements

Must be able to be mobile in all areas of the casino and land facilities.
Must be able to recognize and respond to emergency situations involving fire, smoke, hazardous chemicals and the like.
Must be able to communicate via telephone and two-way radio and wear an earpiece.
Must be able to lift up to 20 lbs.
Must be able to communicate verbally, with the general public, hotel guests, and employees.
Must be able to tolerate hot/cold weather conditions.
Must be able to remain on feet for extended periods of time.
Must be able to climb steps repeatedly.
Must be able to use basic writing skills to complete reports.
Must be able to understand and comply with Policies and Procedures, Job Description, daily memorandums, chemical labels and other instructions.
Must be able to work under stressful conditions.
Must have the ability to hold an Occupational License as required by the Illinois Gaming Board.
Must be 21 years of age.

Nice To Haves

Possess an Illinois Gaming Level 2 license.

Responsibilities

Assure exceptional customer service to all patrons by communicating in a pleasant, friendly, and professional manner at all times.
Check identification to ensure patrons are 21 years of age or older.
Provide security and protection for guests and casino property.
Handle all monetary transactions between the Casino Cage and gaming tables in compliance with the Illinois Gaming Board Regulations and as required by Harrah’s Management.
Operate in accordance with established procedures.
Maintain visual surveillance of the Casino Cage and surrounding area.
Replace all boxes of gaming tables after the count has been completed for each shift. Drop boxes are to be taken to the Soft Count room and locked there for proper storage.
Prepare detailed reports on any security related incidents that occur in the casino area, or on land facilities.
Assist injured guests and employees until arrival of First Responders.
Be alert for suspicious persons or disturbing incidents and check for juveniles in the casino and bar areas.
Keep slot areas under close observation at all times to deter slot cheats and purse-snatchers.
React promptly to disturbances at gaming tables, bars, and any other areas where security is required.
Stand by in the Casino Cashier's Cage whenever any non-cage employees are in the cage.
Follow and observe actions of individuals suspected of illegal activities.
Notify the shift supervisor of any suspected illegal activity.
Make every attempt to keep your duties low key and confidential.
Always avoid idle conversation with other casino employees.
Perform any other duties that may be requested by the Shift Supervisor or the Security Manager.
Assist patrons in answering questions and direct them to areas of safety during emergencies as instructed by management, security or senior management.