Slot/Beverage Supervisor (Harrah's Joliet)

Caesars Entertainment•Joliet, IL

1d•Onsite

About The Position

The Slot/Beverage Supervisor oversees daily slot floor, beverage and EVS operations, ensuring efficient staffing and exceptional guest service. This position supervises and develops team members, resolves guest concerns, and maintains compliance with gaming regulations, safety requirements, and company policies.

Requirements

High school diploma or equivalent required.
Must be proficient in Microsoft Office and Outlook.
Strong and sincere guest services orientation; must possess leadership skills and have excellent verbal and written communication skills.
Must be flexible in schedule to include nights, Holidays, and weekends.
Must pass SuperLap.
Internal candidates must meet Harrah’s Joliet transfer eligibility requirements.
Must be able to lift up to 50lbs. and carry objects weighing up to 50lbs.
Position requires 10% standing, 5% sitting, 85% walking.
Requires some pushing, twisting, climbing, bending, kneeling, stooping and frequent reaching above and below shoulders.
Must be able to respond to touch, speech, smell, aural and visual cues.
Must be able to work in areas containing high noise levels, bright lights and dust.
Must be able to work in a fast-paced environment involving constant internal and external customer contact.
Must be able to maneuver to all areas of the casino.
Must be able to walk and be on feet for long periods of time.
Auditory range must include immediate environment, clear vision for near and medium distances, as well as, good peripheral vision.

Nice To Haves

Strong knowledge of slot operations, internal procedures, abbreviations and codes.
Knowledge of food service standards, wine varietals and wine service.
Creative, self-motivated, possess rudimentary scheduling skills.
Able to foster teamwork as well as possess a sense of urgency in accomplishing tasks.

Responsibilities

Monitors and manages the daily slot floor, beverage & EVS operations including supervising all front line personnel.
Properly schedules employees to ensure that the highest levels of guest service are delivered while maintaining labor expenditures.
Constantly monitors daily labor to volume metrics and makes staffing adjustments as necessary.
Develops employees through training, coaching, empowerment, evaluating performance, recognition and administering disciplinary actions; motivates employees through leading by example, creating a shared vision, displaying integrity, sound decision making skills, being fair and consistent in execution of his/her daily duties.
Thorough and complete knowledge of all internal controls, Illinois Gaming Board rules, company regulations and policies including Controlling Alcohol Risks Effectively techniques and Currency Transaction Reporting laws. (MTL/CTR/W2G).
Is able to generate and review all necessary paperwork for accuracy, completeness and compliance.
Thorough knowledge of various types of slot machines, their functions, malfunctions and payout schedules.
Observes verifiers, supervises and countersigns all hand paid jackpots.
Oversees all jackpots, ticket fills, identifies attempts to cheat or damage slot machines and irregularities.
Thorough and complete knowledge of all beverage dispensing systems and point of sale accounting systems; maintains appropriate/accurate inventories of liquor and supplies, accurate food beverage cost controls.
Maintains a comfortable, clean, organized and safe environment for internal and external guests; consistently displays an attentive, upbeat, and enthusiastic attitude
Fosters a culture of fun, excitement and high-energy, while prioritizing service to differentiate service by tier.
Provides fast flawless and exceptional service on a consistent basis; creates opportunities to talk to guests by promoting products and services, anticipates needs and following up on requests.
Individuals must be able to perform all technical functions of the slot host, beverage, and EVS employee requirements.
Communicates and works well with support departments to achieve property and department goals and objectives.
Acts as a role model to other employees and always presents oneself as a credit to Harrah’s and encourages others to do the same.
Adheres to all regulatory, company and department policies and procedures.
Completes all other duties as assigned.