Slot Technician Supervisor

Lakeside Hotel Casino•Osceola, IA

10d•Onsite

About The Position

Lakeside Hotel Casino is seeking a knowledgeable and motivated Slot Technician Supervisor to lead our Slot Operations team. This position is responsible for overseeing the day-to-day operation, maintenance, and performance of slot gaming devices and related systems while ensuring compliance with all applicable regulations and Company standards. The ideal candidate will combine strong technical knowledge with leadership skills to support operational efficiency, maximize machine performance, and deliver exceptional guest service.

Requirements

High school diploma or equivalent required
Basic electronic training and/or related slot technician experience required
Working knowledge of Microsoft Office applications and basic computer systems required
Must be able to obtain and maintain an Iowa Racing and Gaming Commission gaming license
Valid driver’s license required
Ability to communicate effectively in English

Nice To Haves

Prior leadership or supervisory experience preferred
Experience with CAD software and slot floor layouts preferred

Responsibilities

Supervise, direct, train, and support Slot Technicians
Ensure slot floor operations run efficiently in partnership with Gaming Operations leadership
Maintain compliance with all IRGC regulations, Internal Controls, and departmental procedures
Perform and oversee slot machine repairs, maintenance, overhauls, and modifications
Analyze slot machine performance to support profitability and efficient machine mix
Coordinate slot floor moves, new installations, and machine conversions
Load and maintain approved software on slot server systems
Process regulatory notices and game downloads as required
Order slot-related parts and manage inventory needs
Assist Revenue Audit in resolving slot financial discrepancies
Maintain positive working relationships across departments and with vendors
Ensure department appearance, grooming, attendance, and safety standards are met
Deliver professional and proactive guest service at all times

Benefits

A dynamic casino atmosphere with opportunities for career growth.
The chance to connect with guests and build lasting relationships.
A supportive, team-oriented culture that values collaboration and service.
Paid rest and meal breaks so you can recharge during your shift.
Paid Time Off (PTO) earned each pay period.
Paid Holidays.
Comprehensive benefits package, including Medical, Dental, Vision, and Virtual Doctor Visits.
401(k) with company match to help you plan for the future.
Free Life Insurance.
Optional coverages include Short- and Long-Term Disability, Additional Life Insurance, Accident Insurance, and Critical Illness Insurance.
Free Employee Assistance Program (EAP) with counseling, legal guidance, and other resources.
Employee discounts, team celebrations, awards, and more.