Slot Supervisor

North Fork Mono Casino & Resort•Notarb, CA

2d•Onsite

About The Position

The Slot Supervisor is responsible for overseeing the slot floor operations and providing friendly and efficient service. Responsibilities also include properly implementing all Title 31 procedures and safeguarding Company assets. Responsibilities are performed in accordance with all Company standards, policies, and procedures.

Requirements

Ability to communicate effectively with Guests, Team Members and management in both written and verbal form.
Able to maintain positive and effective working relationships with Team Members, guests and other departments.
Understand and follow all Responsible Gaming Guidelines.
Excellent communication skills.
Basic math, money handling and computer skills.
Proficient knowledge of Title 31, MICS and internal control regulations.
Understand and practice the company culture.
Understand and comply with all Company and departmental rules, regulations, policies and procedures.
Ability to coach, counsel and discipline Team Members.
High School diploma or GED required.
Minimum of one (1) year of slot experience preferred.
Must be able to obtain and maintain a Gaming License from the Tribal Gaming Commission, which includes passing a background investigation.
Must be at least 21 years of age.

Nice To Haves

college degree preferred.

Responsibilities

Practicing, supporting, and promoting North Fork Mono Casino's culture and always demonstrating exemplary Service Standards.
Understanding North Fork Mono Casino's philosophies and working effectively to implement them. Acting in relation to Team Members and Guests, in a manner consistent with the interests of the Company.
Enforcing slot department policies.
Providing constructive feedback to Slot Department management regarding necessary changes and improvements.
Supervising, coaching, counseling and disciplining the performance of all subordinate positions.
Orienting, training and evaluating new Team Members.
Performing the functions of other Slot Department positions when needed.
Complying with all signatory controls, including jackpot/fill tickets, check in/out sheets verification, transfer or buy sheets verification, Title 31 paperwork, paid in/out slips, key control logs, radio sign out logs and daily sign in sheets.
Efficiently processing all requests for overrides on jackpots and fills.
Understanding and being aware of the players' rewards program.
Completing guest requests for benefits, such as comps, using the player tracking system.
Being aware of and updated on all upcoming events and promotions.
Following all Safety procedures to ensure a safe work environment.
Handling guest complaints in a positive and professional manner. Making decisions in the best interest of our guests and North Fork Mono Casino.
Other job-related duties as assigned.