Slot Attendant/Supervisor
About The Position
WE’RE CHANGING ENTERTAINMENT. COME JOIN US. We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment. Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.
Requirements
- High School Diploma or equivalent preferred.
- Must have excellent customer service and interpersonal skills.
- Must have strong written and verbal communication skills; must be fluent and literate in English.
- Ability to maintain a high level of confidentiality and professionalism.
- Basic math and cash handling skills required, including the ability to count money and make change.
- Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
- Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
- Must have the ability to work any shift or hours as needed.
Responsibilities
- Adheres to all departmental and property policies and procedures regarding guest service standards.
- Provides cash handling service to casino patrons.
- Pays and verifies jackpots on slot machines according to established procedures.
- Promotes the Players Club card program; understands current card benefits and information and presents program to customers.
- Communicates all customer service issues to key personnel.
- Responsible for assigned casino funds and proper handling of funds exchanges.
- Performs customer booth transactions.
- Assists in training new personnel as needed.
- Monitors work areas to ensure cleanliness standards are met and customer requests are addressed and resolved.
- Assists patrons with general questions concerning the casino.
- Responsible for supervising staff and the overall daily management of a designated shift in the Slots department.
- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs.
- Ensures customer service standards are followed by all team members and addresses issues as arise.
- Ensures efficiency of slot machines and related gaming equipment during assigned shift.
- Provides authorizing/verifying signature for jackpot payments, when applicable, in accordance with established procedures.
- Effectively handles customer concerns and requests; makes final decisions regarding service recovery on assigned shift.
- Maintains and processes all paperwork, logs, schedules, and communication pertaining to the Slots department.
Benefits
- Day 1 medical, dental, & vision benefits!
- Uber benefit for nearby metro stops.
- Recognition programs with cash rewards, gift cards, & more.
- Tuition Reimbursement, Lindenwood University Discounts, & Diversity Scholarship for Team Member’s children.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
