Slot Attendant

Lakeside Hotel Casino • Osceola, IA

7h • Onsite

About The Position

At Lakeside Hotel Casino, we believe great guest experiences begin with great team members. We pride ourselves on being a friendly, welcoming, and service-focused team that values genuine relationships with our guests and one another. Every interaction matters, and our team works together to create a fun, exciting, and memorable experience. If you're energetic, dependable, and enjoy providing outstanding customer service, we'd love to meet you. As a Slot Attendant, you'll be one of the first people our guests turn to for assistance. From celebrating jackpot wins to answering questions and resolving machine issues, you'll play an important role in creating an exceptional casino experience.

Requirements

• A positive attitude and a passion for guest service.
• Strong communication and interpersonal skills.
• Ability to remain calm and professional in a fast-paced environment.
• Dependability, attention to detail, and strong cash-handling accuracy.
• Basic mechanical aptitude and willingness to learn slot machine operations.
• Ability to multitask while maintaining exceptional customer service.
• Ability to work independently and as part of a team.
• Must be able to obtain and maintain an Iowa Gaming License.

Nice To Haves

• High school diploma or equivalent preferred.
• Previous customer service or cash handling experience is preferred but not required.

Responsibilities

• Provide friendly, prompt, and professional service to every guest.
• Accurately process slot machine jackpots and complete all required paperwork.
• Respond quickly to guest requests and slot machine service calls.
• Perform minor slot machine troubleshooting and basic preventative maintenance.
• Verify slot bank impress totals and complete opening and closing bank procedures.
• Understand and respond appropriately to slot machine error codes.
• Maintain an active presence on the casino floor, assisting guests with machine operation and gameplay.
• Maintain accountability for assigned radios, keys, and other equipment.
• Follow all gaming regulations, internal controls, and company policies.
• Resolve guest concerns professionally and involve leadership when appropriate.
• Work collaboratively with teammates to deliver an exceptional guest experience.

Benefits

• A fun, fast-paced work environment.
• Opportunities for advancement and career growth.
• A supportive team culture built on respect and collaboration.
• Paid meal and rest breaks.
• Paid Time Off (PTO) accrued each pay period.
• Paid holidays.
• Medical, dental, vision, and virtual healthcare benefits.
• 401(k) with company matching contributions.
• Company-paid life insurance.
• Optional disability, accident, critical illness, and supplemental life insurance.
• Free Employee Assistance Program (EAP).
• Employee recognition programs, discounts, celebrations, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED