Slot Supervisor

Seneca Gaming Corporation•Salamanca, NY

1d•Onsite

About The Position

The Slot Supervisor is responsible for the supervision of the Slot Attendants on an assigned shift and responsible for ensuring that the Slot Attendants are providing consistent high levels of customer service. All duties are to be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards and objectives.

Requirements

Must be 18 years of age or older upon employment.
High School diploma or equivalent required.
Minimum of two (2) years of casino experience and at least one (1) year of supervisory experience.
Knowledge of casino rules, regulations and procedures.
Must possess excellent communication skills.
Ability to write routine correspondence and to speak effectively to the public, employees and customers.
Must have the ability to deal effectively and interact well with the customers and employees.
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
Must be able to stand, walk and move through all areas of the casino.
Must be able to use hands to touch, handle or feel objects, tools or controls.
Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees and members of the business community in all situations.

Responsibilities

Responsible to work in conjunction with the Slot Shift Manager in the supervision of personnel and efficient operation of the facilities during an assigned shift.
Monitor employee personnel activities and take appropriate action in support of efficient operations.
Observe activities in the Slot Machine Department watching for irregularities.
Ensure slot machines are functioning properly and the machines are being played legitimately.
Assign personnel to areas of the casino, schedule and monitor breaks in order to provide proper coverage and efficient service to Slot customers.
Assist in monitoring the payouts on the machines, to ensure that proper amounts are being paid to customers.
Act as signatory on jackpots as outlined by the Internal Control Manual.
Must know and enforce all policies and procedures regarding the security of monies, parts, equipment and required documentation.
Utilize effective communication tools to ensure that consistent, accurate and timely information is provided through all shifts.
Ensure professional behavior and appearance is in compliance with established standards, rules and regulations of the Slot Department and the Seneca Nation Gaming Operation.
Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy.
Understand and comply with all information security policies and procedures at all times.
Provide exceptional customer service to all patrons and communicates in a pleasant, friendly and professional manner at all times.
Maintain a professional work environment with supervisors, managers and staff.
Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
Must complete all required SGC Training programs within nine (9) months from commencement of employment.
Attend all necessary meetings.
Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed.
Hours are determined by a 24-hour schedule.