Slot Technician III

Caesars Entertainment•Pompano Beach, FL

6h•Onsite

About The Position

Deal with high-volume customer interactions, and be consistently outgoing, upbeat, and cheerful. Ability to repair and maintain electrical and / or mechanical devices both on and off the Casino Floor. Assist in loading and unloading of slot machines and signs during deliveries to and removals from property. Perform slot machine verification, audits and tests as needed. Responsible for ensuring that all slot machines are up and running during the course of your shift. Carries out assigned projects and work assignments as set by Slot Management. Ensures work assignments are completed in a professional and timely fashion. Perform all types of diagnostics and repairs to correct mechanical, electrical and electronic failures to the component level. Troubleshoots, installs and operates slot accounting system, slot machine operation, ticket in/ticket out system and parts system maintenance. Ability to act independently while drawing conclusions from written, computer generated materials or company received directives. Maintain the appearance and performance of slot machines and other devices as instructed for the purpose of improving guest impact and reducing down time for machines. Review audit reports to ensure machines and system are functioning properly and correct any issues which arise in the process. Review and maintain floor performance databases and reports to improve understanding of overall impact and provide input to management. Circulate casino floor, watching for machines in need of repair. Check machine problem logs for any items in need of repair. Must be willing to go to any training as designated by management. Must be willing and have the ability to learn the technical aspects of the job. Responsible for handling all install and conversion projects, initial set-up and check out of slot machines and signage. Test machines to determine proper functioning. Review work orders, manual, schematic diagrams and instructions to determine the tasks to be performed and the tools, parts, equipment and resources required to complete the projects. Responsible for Performing full and partial RAM Clears / Key Chips on all existing platforms on the Slot Floor as part of the daily preventative maintenance program or as part of a specific project. Frequently performing maintenance and complex repair beyond standard level while safely and effectively operating shop tools including powered tools, soldering and electronic testing equipment. Maintain proper documentation on department gaming repair logs, in order to comply with state or internal regulations. Maintain proper gaming logs in order to comply with state or internal regulations. Be familiar with Title 31 guidelines, and understand and utilize suspicious activity reports for casinos (SARC) when necessary. Adhere to regulatory, departmental and company policies in an ethical manner, and encourage others to do the same. Handle routine customer complaints and incidents, and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships. Assist in maintaining a clean environment both on and off the Casino Floor. Perform other duties as assigned or reasonably requested by any member of management.

Requirements

Must be 21 years of age or older
Proficient in English verbal and written
Proficient with iOS devices
Flexible to work various shifts, weekends, and holidays
Must be able to obtain and maintain a 1055 gaming license
A high school diploma or GED equivalent
Minimum of five years slot experience is required
Ability to push and pull up to 200 pounds
Ability to lift and carry objects up to 75 pounds
Ability to bend, stoop, twist, reach, and kneel repetitively
Safely work with provided cleaning chemical and equipment
Ascend and descend stairs and maintain equilibrium for an extended period
Must be able to work from a standing position and/or walking motion for extended period

Nice To Haves

Two-year Electronic Degree is preferred or equivalent experience in electrical maintenance.

Responsibilities

Repair and maintain electrical and mechanical devices.
Assist in loading and unloading slot machines and signs.
Perform slot machine verification, audits, and tests.
Ensure slot machines are operational during the shift.
Carry out assigned projects and work assignments.
Perform diagnostics and repairs for mechanical, electrical, and electronic failures.
Troubleshoot, install, and operate slot accounting systems, ticket in/ticket out systems, and parts systems.
Maintain the appearance and performance of slot machines.
Review audit reports and correct any issues.
Maintain floor performance databases and reports.
Circulate casino floor and check machine problem logs for repairs.
Handle install and conversion projects, including setup and checkout of slot machines and signage.
Test machines to determine proper functioning.
Review work orders, manuals, and schematics to determine tasks and required resources.
Perform RAM Clears / Key Chips on slot machines.
Perform maintenance and complex repairs using shop tools, powered tools, soldering, and electronic testing equipment.
Maintain proper documentation on department gaming repair logs.
Maintain proper gaming logs.
Be familiar with Title 31 guidelines and utilize suspicious activity reports (SARC) when necessary.
Adhere to regulatory, departmental, and company policies.
Handle routine customer complaints and incidents.
Assist in maintaining a clean environment.
Perform other duties as assigned.