Slot Technical Manager

Fort Sill Apache Companies•Lawton, OK

2d•Onsite

About The Position

Responsible for overall management supervision of the slot product and help develop a better gaming environment. Supervises Casino Technicians. Also, supervises the Slot Attendances when the Slot Shift manager is not available, to ensure casino procedures and regulations are properly implemented and adhered to. Responsible for on-going daily operations, cash control, jackpot payouts and interface with other departmental operations personnel. Ensures that all technicians’ are trained in their job functions and also understand and are accountable for their area(s) of responsibility. Acts as a role model for employees and fosters teamwork, employee morale, motivation and open communication. Promotes outstanding guest relations and resolves customer complaints. Monitors and enforces attendance policy. Ensures Casino Technicians’ are in compliance with the casino appearance standards. Ensures Casino Technicians’ understand the Eye-Hi-Goodbye Program and are complying with the program. Must be knowledgeable and ensures compliance with all applicable regulations, laws, internal policies/procedures, and internal control protocols. Monitors performance standards for Casino Technicians’ regularly and ensures work procedures are followed. Issues written and oral instructions. Assigns duties and examines work for exactness, neatness, and conformance to policies and procedures. Maintains harmony among workers and resolves grievances. Performs other related duties as may be assigned by reporting senior.

Requirements

Leadership: Able to assume a role of authority as necessary; set an example for coworkers; delegate responsibility and empower employees to make decisions; provide constructive feedback to others.
Influence & Persuasion: Able to convince others in both positive and negative circumstances; use tact when expressing ideas or opinions; present new ideas to authority figures; adapt presentations to suit a particular audience; respond to objections successfully.
Initiative: Able to bring about great result from ordinary circumstances; prepare for problems or opportunities in advance; transform leads into productive business outcomes; undertake additional responsibilities and respond to situations as they arise without supervision.
Innovation: Able to challenge conventional practices; adapt established methods for new uses; pursue ongoing system improvement; play with concepts and ideas to create novel solutions to problems; evaluate new technology as potential solutions to existing problems.
Resource Management: Able to control one’s own time and time of direct reports; ensures that people have needed equipment; identify and fulfill staffing needs.
Conflict Management: Able to use a win-win approach to resolve controversy; stay objective and fair when dealing with sensitive situations; maintain constructive working relationships despite disagreement.
Attention to Detail: Able to follow detailed procedures and ensure accuracy in documentation and data; carefully monitor processes; concentrate on routine work details and organize and maintain a system of records.
Communication: Able to clearly present information through the spoken or written word; read and interpret complex information; talk with customers or employees; listen well.
Continuous Learning: Able to stay informed of current industry trends; learn and apply new concepts and demonstrate career self reliance; identify own areas of opportunity and set and monitor self-development goals.
Willingness to Serve: Able to demonstrate a high level of service delivery to do what is necessary to ensure customer satisfaction; deal with service failures and prioritize customer needs.
Flexibility: Able to remain open-minded and change opinions on the basis of new information; perform a wide variety of tasks and change focus quickly as demands change; manage transitions effectively from task to task; adapt to varying customer needs.
Quality: Able to maintain high standards despite pressing deadlines; establish high standards and measures; do work right the first time and inspect materials for flaws; test new methods thoroughly; reinforce excellence as a fundamental priority.
Integrity: Able to be tactful, maintain confidences, and foster an ethical work environment; prevent inappropriate behavior by coworkers; give proper credit to others; handle all situations honestly.
Respect: Able to adapt behavior to others’ styles, interact with people who have different values, culture, or backgrounds, be of service to difficult people, optimize the benefits of having a diverse workforce. Able to develop rapport with others and recognize their concerns and feelings; build and maintain long-term associations based on trust; help others.
Policies, Process, Procedures: Able to act in accordance with established guidelines; follow standard procedures in crisis situations; communicate and enforce organizational policies and procedures; recognize and constructively conform to written rules or practices.
Team Centered- Able to share due credit with coworkers; display enthusiasm and promote a friendly group working environment; work closely with other departments as necessary; support group decisions and solicit opinions from coworkers; display team spirit.
Educational level usually associated with the attainment of an Associates or Bachelors Degree or equivalent combination of education and leadership experience.
One to two years of work experience in a position that required supervision of staff and management or allocation of limited resources.
Demonstrated experience in maintaining consistent, high quality guest service levels and a proven track record of maximizing revenues while controlling labor and other operating expenses.
Experience with and knowledge of applicable gaming regulatory reporting and compliance requirements.
Strong leadership skills and customer service orientation required.
Must be able to work effectively with peers, staff members, and regulatory agency personnel.
Strong computer skills to include effective working knowledge of Microsoft Office Products.
Strong written and oral communication skills required.
Ability to solve problems and deal with a variety of situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Ability to Troubleshoot, recognizes, and makes decisions dealing with electrical, electronic and mechanical equipment.

Nice To Haves

Knowledge of various electronic gaming and player tracking Management and support systems preferred.

Responsibilities

Overall management supervision of the slot product.
Develop a better gaming environment.
Supervise Casino Technicians.
Supervise Slot Attendances when the Slot Shift manager is not available.
Ensure casino procedures and regulations are properly implemented and adhered to.
Manage on-going daily operations, cash control, and jackpot payouts.
Interface with other departmental operations personnel.
Ensure technicians are trained in their job functions and understand their areas of responsibility.
Act as a role model for employees and foster teamwork, employee morale, motivation, and open communication.
Promote outstanding guest relations and resolve customer complaints.
Monitor and enforce attendance policy.
Ensure Casino Technicians are in compliance with casino appearance standards.
Ensure Casino Technicians understand and comply with the Eye-Hi-Goodbye Program.
Ensure compliance with all applicable regulations, laws, internal policies/procedures, and internal control protocols.
Monitor performance standards for Casino Technicians regularly and ensure work procedures are followed.
Issue written and oral instructions.
Assign duties and examine work for exactness, neatness, and conformance to policies and procedures.
Maintain harmony among workers and resolve grievances.
Perform other related duties as may be assigned by reporting senior.