Slot Technical Supervisor

Viejas Casino & Resort•Alpine, CA

2d•Onsite

About The Position

Provides supervision and leadership to the Slot Technicians on their assigned shift. Ensures fast, friendly, timely and thorough repair and maintenance of all slot related equipment while adhering to all laws, gaming regulations, policies and procedures. Acts as an expert on the proper operation and repair of slot equipment and counsels management and the Gaming Commission/representative on machine, regulatory and customer complaint issues and problems.

Requirements

Must be 21 years of age, or older.
AA Degree in Electronics preferred, but not mandatory
California Responsible Beverage Service Training required upon hire.
1 to 2 years related experience and/or training or equivalent combination of education and experience.
3 years management experience.
3 years slot performance experience.
Ability to maintain a high level of confidentiality.
Ability to work in a fast paced, high pressure environment while demonstrating good personal relations/guest service skills.
Strong verbal, written and interpersonal skills.
Excellent attention to detail and organizational skills.
Good supervisory skills with the ability to resolve problems as they arise and handle situations in an expedient manner.
Must be a self-starter with the ability to adjust to change.
Computer literate with working knowledge of MS Word and Excel a plus.
Ability to work flexible schedules including days, weekends, overnight and holidays.

Nice To Haves

AA Degree in Electronics preferred

Responsibilities

Leads Slot Technicians in providing fast, friendly, courteous, and helpful service to all guests.
Directly supervises Slot Technicians including providing team members with schedules, work assignments, training, directions, accountability for results (follow-up), rewards, disciplinary actions, information, and performance reviews.
Ensures all machine repairs are performed in a timely and professional manner and all documentation is completed thoroughly and accurately.
Assigns Slot Technicians to daily tasks.
Keeps current with the latest slot industry technical developments and makes recommendations to management to ensure that Viejas is always on the "forefront" of relevant trends.
Safeguards company assets.
Responsible for the installations, removal, conversion, and relocation of games.
Makes certain that all slot areas are clean and safe.
Ensures that all laws, gaming regulations, policies and procedures are followed.
Promotes teamwork within Slot Operations and with other departments.
Practices Viejas Guest Service Standards while performing job duties and responsibilities.
Expected to learn new platforms and products as well as assisting others in the learning process.
Coordinate with and assist Slot Supervisors.
As directed by the Slot Technical Manager, responsible for administration and maintenance of all gaming machines, systems, and sub-systems.
Performs all other related duties as assigned.
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems.

Benefits

Retirement 401(k) with company match
Medical, Dental, Vision Benefits with employer contribution
Paid Time Off (3 weeks of PTO plus Holidays, start earning from day one!)
Accident, Critical Illness & Disability Insurance Available
Employee Assistance Program
Bonus Eligibility for all Team Members
$5,000 tuition reimbursement per calendar year (Annually, no limit during duration of employment)
Unlimited Chiropractor Benefit with $10 co-pay
Gym Membership Reimbursement
Viejas Pit Stop Fuel Discount