Slot Shift Supervisor

Snoqualmie Casino & Hotel•Snoqualmie, WA

just now•Onsite

About The Position

The Slot Shift Supervisor will supervise Slot personnel and floor activities as they relate to the Slot Department and assist other Slot team members with their jobs as needed. The primary emphasis will be on ensuring that all Slot activities are conducted in a professional manner with a focus on guest service.

Requirements

Associate’s Degree in Hospitality Management, Business Administration, or related field. An additional two (2) years of applicable experience may be considered in lieu of education.
Two (2) years of experience in a casino slot department within an equivalent-sized property.
Demonstrated math proficiency with strong attention to detail.
Proven ability to handle cash accurately and maintain integrity in all transactions.
Consistently delivers friendly, professional, and service-focused guest support.
Communicate clearly and professionally in both verbal and written formats.
Work effectively with all casino departments to support efficient, seamless operations.
Proficient in basic computer applications, including working knowledge of Microsoft Office products.

Nice To Haves

Preferred knowledge of SDS, CMP and Everi.
One (1) year of casino slot supervisory experience.
One (1) year of experience leading others in a supervisory or manager role preferred.

Responsibilities

Lead day-to-day slot floor operations by supervising team members, coordinating floor coverage, preparing and adjusting schedules, ensuring completion of daily paperwork, and verifying gaming transactions for accuracy and compliance.
Act as the primary escalation point for guest concerns, disputes, and machine-related issues; resolve matters promptly and professionally while protecting game integrity and the Casino’s standards.
Serve as a knowledgeable resource by providing accurate information about Casino services and proactively promoting events, loyalty programs, and entertainment offerings to enhance the guest experience.
Ensure slot transactions are processed accurately and efficiently, modeling exceptional guest service and coaching staff on proper procedures and service expectations.
Manage daily office and administrative functions, including required documentation and reporting, while maintaining organization and attention to detail.
Perform additional responsibilities as assigned to support departmental objectives and maintain seamless operations.

Benefits

Competitive Pay: Starting salary range of $30.00/hr., depending on experience, with opportunities for annual performance-based increases.
Full Coverage: 100% employer-paid medical, dental, vision, and prescription coverage, plus competitive family rates starting after 60 days.
401(k)
Employer-paid life insurance
Long-term disability
Generous PTO: Accrue 21 days of PTO in your first year, growing to 33 days after five (5) years, with an option to cash out twice annually.
Free meals
Parking
Paid breaks
40c/gallon gas discount
Exciting giveaways like concert and sports tickets.
Access to tuition reimbursement
Certification programs
Employee Assistance Program.