Slot Tech Assistant Manager - Full Time (Day Shift)

Oaklawn • Hot Springs, AR

7d • Onsite

About The Position

Thank you for your interest in becoming part of the Oaklawn Team. We have an extraordinary legacy. We are a family with strong core values, providing a new level of excitement for our guests and Team Members as we aspire to be Arkansas' Employer of Choice. We are currently seeking a talented individual to become a Slot Tech Shift Manager. An individual could be successful if they possess the following.

Requirements

• Must be at least 21 years of age.
• Associates degree (A.A) from technical school; or one to two years in Slot management experience; or equivalent combination of education and experience.
• Excellent skills in both written and oral communication.
• Must be proficient in Microsoft applications (Excel, Word) and have knowledge of Slot operating systems.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals.
• Ability to read and communicate verbally in English.
• Written communication skills in in English may also be required.
• Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Employee must be able to qualify for licenses and permits required by federal, state and local regulations.
• All applicants must complete a pre-employment drug screen and background check.

Nice To Haves

• Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.

Responsibilities

• Responsible for supervising and managing staff in the Slots department.
• Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.
• Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.
• Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
• Ensures customer service standards are followed by all team members and addresses issues as they arise.
• Responsible for the overall achievement of department customer service goals.
• Assists in oversight of electronic gaming device activities for adherence to established procedures on assigned shift.
• Makes suggestions regarding types of materials, supplies, or tools to be used within established guidelines on assigned shift.
• Shares responsibility for layouts to installations of slot machines.
• Schedules preventative maintenance of slot machines.
• Assist with scheduling of troubleshooting and repair of machine malfunctions and player tracking system problems.
• Writes correspondence needed to move, convert, or install slot related equipment.
• Assists in the repair, maintenance and performance of all slots and related gaming equipment.
• Ensure all policies, procedures and practices are consistently followed and comply with the company’s service standards, brand attributes, policies, collective bargaining agreements and regulatory requirements.
• Carries out the development, execution and measurement of departmental service standards for the Slot Technical team.
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM.
• Maintains strict confidentiality in all departmental and company matters.
• Responsible for staff development and training programs.
• Responsible for rewards and recognition program to maximize employee engagement.
• Evaluates team members within department and delivers constructive feedback to employees in regards to performance.
• Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.
• Manages work procedures and expedites workflow.
• Provides recommendation for employee performance (disciplining, coaching, and counseling).

Benefits

• We are a family with strong core values, providing a new level of excitement for our guests and Team Members as we aspire to be Arkansas' Employer of Choice.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree