FT Slot Supervisor 2

Great Canadian Entertainment • Toronto, ON

10h • CA$26 - CA$30 • Onsite

About The Position

Under the general supervision of the Manager, Slot Operations or the Manager, Slots & Guest Services, this position is responsible for interacting and dealing with customer and team member inquiries related to the operation of machine gaming in our casino. Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadian's learning environment while establishing a safe and welcoming work environment for all team members.

Requirements

• Ability to successfully obtain a Gaming License
• Strong oral and written communication skills

Nice To Haves

• 1 year Slot experience preferred along with previous supervisory experience
• Manual dexterity, technical aptitude and trouble shooting ability is an asset
• Basic knowledge of slot machine functions is an asset

Responsibilities

• Acting as a front-line customer service liaison, answering questions, assisting with orientation of games and the facility - working to create a positive gaming experience for all our guests
• Motivating, Developing and Supervising Slot Attendants on the floor
• Participating in a professional, constructive and supportive environment for all Casino staff with an attention to open communication and a team concept
• Providing prompt, courteous service to assure guests have an enjoyable gaming experience
• Reporting issues to the Slot Shift Manager
• Signing jackpots and cancelled credits
• Clearing bill and ticket jams and checking game and voucher histories to maintain game integrity, answer questions and solve disputes
• Actively seeking out and addressing customer needs and machine problems
• Assisting with awareness of and excitement for on-going and up-coming Casino promotions
• Working in compliance with internal controls, company policies and procedures and/or the governing policies and procedures; report any violations and escalate to the appropriate level as necessary Acquiring and maintaining a strong knowledge of all Slot operations policies and procedures
• Ensures compliance with licensing laws, health and safety and other statutory regulations
• Manages other initiatives as required

Benefits

• inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
• tools and technology needed to delight your clients!
• work with and learn from diverse industry leaders, who have hailed from top organizations around the world.
• Freedom to Innovate: supports new and better ways to be successful.
• Be your Authentic Self: environment that values diversity as a source of strength.
• work hard and we have fun!
• commitment to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported.
• dedicated to employing a workforce that reflects the diversity of our communities in which we live and serve.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed