Slot Supervisor

Lake of the Torches Resort & Casino•Lac du Flambeau, WI

1d•Onsite

About The Position

The primary responsibility of this position is to supervise and manage the activities of frontline slot department staff and assist in the management of all slot department operations.

Requirements

A High School education or equivalent is required.
A minimum of two years supervisory experience in a slot environment with an emphasis in a customer focused environment is required.
Must possess excellent interpersonal, communication, delegation, problem solving, and people management skills.
Must be able to manage and maintain confidential and sensitive information with diplomacy and tact.
Must maintain a professional demeanor in stressful situations as necessary.
Must be able to be licensed by the Lac du Flambeau Tribal Gaming Commission.

Nice To Haves

Experience with PC’s and related software is preferred.

Responsibilities

Assisting in the management and performance of the slot department staff including hiring, scheduling, performance reviews, disciplinary actions, payroll activities and training and development activities.
Ensuring that slot department staff are providing exceptional guest services to assist in guest relations, profitability of the slot department and the overall profitability of the Lake of the Torches Resort Casino.
Assisting in the performance of frontline slot department staff activities to ensure guest expectations and slot department operations are performed in a timely and efficient manner.
Assisting in the monitoring of internal operations including daily operations, scheduling and management of policies and procedures.
Ensuring compliance with State, NIGA regulations and Minimal Internal Control Standards.
Working closely with the slot manager to analyze slot performance and implements enhancements to maximize revenues.
Participating in the development and adherence to the slot department budget that may include staff and equipment forecasting.
Recommending and maintaining slot department objectives, standards and policies and procedures for review by the Slot Manager.
Resolving associate interdepartmental or guest disputes in accordance with established policies and procedures and informs Slot Manager of issues and outcomes.
Performing other duties as assigned.