Slot Supervisor

Laguna Development Corp • Albuquerque, NM

10d • Onsite

About The Position

The Slot Supervisor is responsible for ensuring the successful operation of each shift by supervising, training, and supporting slot staff while delivering an exceptional gaming and entertainment experience for guests. This role requires adherence to Laguna Development Corporation (LDC) core values, policies, and procedures, maintaining professionalism, punctuality, and positive relationships with customers and coworkers. The role also emphasizes building strong guest relationships through personalized service, teamwork, and fostering a positive work environment. The Slot Supervisor must maintain comprehensive knowledge of casino services, promotions, events, and amenities while providing accurate guest assistance.

Requirements

• High school diploma or GED preferred
• 0-1 year of relevant experience demonstrating leadership in a slot department or prior management experience
• Proficiency in Microsoft Word, Excel, PowerPoint, Outlook, Kronos, calculators, and money carts
• Strong problem-solving, planning, decision-making, data interpretation, reading, and writing skills
• Completing the Supervisory Development Leadership Series (SDLS) annually
• Obtaining and maintaining a Pueblo of Laguna gaming license
• Complying with Title 31 certification requirements under the Bank Secrecy Act
• Passing a pre-employment drug and alcohol screening

Nice To Haves

• Casino experience is preferred

Responsibilities

• Overseeing daily technical and administrative operations such as managing sensitive keys, determining payouts, monitoring fills, addressing variances, scheduling staff, handling employee time-off requests, maintaining department budgets and labor costs, and conducting regular team meetings.
• Safeguarding company assets by verifying jackpots, monitoring employee banks, balancing funds, resolving discrepancies, and ensuring slot machines are properly reset.
• Handling guest complaints professionally.
• Maintaining required logs and records.
• Performing complex arithmetic calculations.
• Monitoring slot activity.
• Assisting players.
• Troubleshooting minor machine malfunctions.
• Training, scheduling, assigning work, directing employees, evaluating productivity, and recommending performance actions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED