Slot Supervisor

Caesars Entertainment • Baltimore, MD

9d • Onsite

About The Position

The Slot Supervisor is responsible for overseeing staff performance in areas such as department procedures, game security, customer service, and compliance with Maryland Lottery Commission regulations. This role involves scheduling, evaluations, discipline, and training of slot technical personnel. The supervisor will also assist the Slot Performance Manager in planning slot projects and provide recommendations for process improvements. Additionally, they will train slot repair personnel, manage work assignments, conduct technical machine operation evaluations, and supervise the control of keys, locks, parts distribution, inventory, tools, and equipment. Collaboration with other departments and outside contractors is expected, as is the review of all paperwork completed by slot technician staff. The role requires observing slot floor operations, evaluating technician performance, providing excellent guest service to resolve complaints and disputes, and promoting department and property guest service initiatives.

Requirements

• Associate degree (or equivalent from a two-year college or technical school) or 3-5 years equivalent training/experience required.
• Must possess strong interpersonal, coaching and leadership skills.
• Strong gaming, managerial, administrative, and financial acumen skills.
• 4 to 6 years experience in Slot Performance or Operations.
• Demonstrated ability to deal effectively with employees at all levels.
• Strong organizational and analytical skills.
• Computer literacy.
• Ability to handle complex and emotional issues.
• Act as a role model to other employees and always leads by example.
• Adhere to all regulatory, company and department policies and procedures.
• Must project professionalism and possess excellent verbal and written communication skills.
• Professional appearance.
• Team player.
• Must be able to work independently.
• Must be able to sit, stand or walk for long periods of time (8-12 hours).
• Must be able to respond calmly and make rational decisions, when handling employee conflicts and/or guest disputes.
• Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways, elevator, or escalator.
• Must be able to lift and carry up to 75 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel.
• Responds to visual and aural cues.
• Must have the manual dexterity to operate a computer and other necessary tools and office equipment.
• Must be able to tolerate areas containing dust, loud noises and bright lights.
• Must be able to work varied shifts, weekends and holidays as needed.
• Successful completion of pre-employment drug testing, background checks, and applicable Maryland Lottery Commission licensing requirements.

Responsibilities

• Supervises staff performance as pertains to department procedures, game security, customer service and compliance with Maryland Lottery Commission regulations.
• Performs scheduling, evaluations, discipline and training of slot technical personnel.
• Assists Slot Performance Manager in planning slot projects and provides suggestions and recommendations for improvements with processes and procedures.
• Trains slot repair personnel on all types of slots and gaming equipment, reviewing all documents to ensure accuracy.
• Schedules and oversee work assignments. Assists with work assignments when needed.
• Produces technical machine operation evaluations in resolving customer disputes and regulation compliance.
• Supervises the control of keys and locks necessary to maintain the integrity and security of company assets.
• Responsible for control of parts distribution, inventory, tools and equipment.
• Works with other departments or outside contractors when services are required by the department and to ensure the work is being completed as requested.
• Reviews all paperwork completed by slot technician staff to ensure accuracy.
• Observes slot floor operation and evaluates slot technicians' performance.
• Provides legendary guest service to resolve guest complaints and disputes.
• Responsible for promoting all department and property guest service initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree