SLOT SUPERVISOR FILL IN - 1st Posting

Menominee Casino Resort•Town of Menominee, WI

12d•Onsite

About The Position

In the absence of a Regular Slot Shift Supervisor, this role is responsible for filling in as Slot Supervisor to ensure maximum Guest Service and satisfaction through the organization and supervision of the assigned area according to Slot Department policies and procedures and Gaming Regulations. The position requires presence and visibility on the gaming floor during scheduled shifts, managing employee assignments, break schedules, and staffing levels. This role also involves handling guest disputes, administering discipline, evaluating performance, and maintaining attendance records. Additionally, the Slot Supervisor Fill In must complete all required paperwork accurately, authorize jackpots, and promote departmental and property-wide promotions. The role also includes maintaining supplies, keeping the gaming floor tidy, and performing other duties as assigned by the immediate supervisor.

Requirements

Must have High School Diploma or its equivalency.
Must have two (2) years’ experience working with guests.
Strong computer skills required, in appropriate software.
Strong organizational and communication skills required.
Must be twenty-one (21) years of age or older.
Must not have been convicted of a felony.
Must not have been convicted of shoplifting or stealing within the last five years.
Must be able to be approved for and maintain a valid gaming license.
Applicant must possess a valid picture ID and Social Security Card.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of Guests or Employees.
Ability to follow and give instructions.
Ability to work with mathematical concepts such as probability and statistical inference.
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
No person shall be eligible for employment at Menominee Casino Resort/Thunderbird complex if they have been convicted, or have an unresolved charge of: Any crime which would require compliance with the reporting requirements for sex offenders pursuant to Menominee or Wisconsin law; or A felony conviction of any kind in the immediately preceding two years; A crime of any kind related to gambling in the immediately preceding two years; A crime of any kind related to theft, fraud, or misrepresentation in the immediately preceding two years; A crime of any kind related to a crime of violence, or involving domestic violence, or a drug offense involving sale of drugs, or possession with intent to sell drugs during the immediately preceding two years.
In addition to the minimum criminal background requirements listed above, employee must meet the minimum criminal background requirements necessary to obtain a gaming license as stated in Menominee Tribal Code Chapter 347 and the Tribal Gaming Compact.

Nice To Haves

Technical knowledge of video and slot machines preferred.
Supervisory experience is ideal.
Slot Technician and/or Machine Attendant experience is ideal.

Responsibilities

Supervises the operation of all slot machines and performance of Slot floor staff in assigned areas and communicates, when necessary, with the Casino Shift Manager and/or Slot Director or his/her designee about any Guest and/or Employee problems.
Presence on the gaming floor is a must and being very visible during each scheduled shift.
Responsible for the organization of assigned shift and area including daily Employee assignments, Employee break schedules and staffing levels.
When applicable notifies Senior and Regular Slot Technicians of repairs needed.
Follows all policies and procedures, handbook, rules, regulations etc. that are implemented by the Menominee Casino Resort, the Slot Department and Menominee Tribal Gaming Commission.
Regularly practices the (5) five basic service standards established by the Menominee Casino Resort.
Meets and greets guests in manner consistent with good business practices, including handling any disputes by guests regarding slot machines, e-ticket transactions, credits, payouts and jackpots.
Handles all Slot Department employee matters in the best interest of the Menominee Casino Resort, including assisting subordinates as needed.
Administers discipline when warranted.
Tests, observe and authorize the completion of all required training for new Machine Attendants.
Serve as mentor for new Fill-in or Regular Slot Supervisors.
Conducting and/or delegating hourly head counts of all guests playing slot machines and recording those counts in the approved format.
Recording of all reasons for progressive jackpot decreases per shift.
Record all progressive meters on the approved format once a day.
Evaluate Machine Attendants and if necessary Slot Technicians due for 90 day and annual performance appraisals.
Keeping up to date attendance records for all subordinates.
Accurately complete all daily paperwork, including issuing tax forms when necessary.
Verification and authorizing of all progressive jackpots, taxable jackpots and manual jackpots that occur.
Work in harmony with departments within the Menominee Casino Resort structure.
Keeping an ample amount of supplies needed on the gaming floor.
Promotes all departmental and property-wide promotions.
Responsible for maintaining a consistent, regular attendance record with occasional weekends, evenings or holidays required.
Attendance at MCR/TC training sessions, Supervisor and full staff meetings when required.
Complete all in-house required training.
Help keep the gaming floor sections free of debris, including pushing in chairs.
Perform any other duties as assigned by immediate supervisor.