SLOT SHIFT SUPERVISOR

Nooksack Northwood Casino•Lynden, WA

4d•Onsite

About The Position

Directly supervises the Slot Attendants in the Slot Department. Supervises the Slot Technicians in the absence of the Slot Tech Supervisor. Ensures and promotes exceptional guest services. Carries out supervisory responsibilities and ensures compliance with established policies, procedures, laws, regulations, and internal controls.

Requirements

One year of supervisory experience in a slot department.
Must be able to obtain and maintain valid Class III gaming licenses from the Nooksack Gaming Commission and the Washington State Gambling Commission.
Must be able to obtain and maintain a Washington State Liquor Control Board Class 12 Mixologist Permit and TIPS certification.
Must be at least 21 years of age.
Working knowledge of slot machine games and their payoffs.
Knowledge of casino operations, relevant policies and procedures, and internal controls.
Knowledge of Title 31 reporting requirements.
Knowledge of alcohol serving laws.
Strong customer service skills.
Strong employee relations skills.
Strong conflict resolution skills.
Problem solving skills.
Organization, time management and multitasking skills.
Writing and speaking skills.
Teambuilding skills.
Interpersonal skills.
Ability to maintain effective working relationships with department heads and subordinates.
Ability to communicate with all levels of employees and customers.
Ability to train and coach employees.
Ability to remain calm and perform duties under stressful conditions.
Ability to use appropriate demeanor, i.e., respect, patience, attentiveness, etc., when dealing with guests and employees.
Ability to solve practical problems and deal with situations where limited standardization exists.
Ability to identify and resolve administrative problems under pressure.
Ability to verbally communicate important, detailed instructions accurately, loudly, and quickly.
Ability to read, write, speak, and understand English.
Ability to maintain confidentiality.

Responsibilities

Ensures a high level of guest satisfaction and maintains an environment conducive to that goal.
Verifies all jackpots and short pays in accordance with current Nooksack Casino gaming regulations.
Ensures that gaming procedures and regulations are properly implemented and followed.
Ensures compliance with tribal, state, federal, and NIGC regulations and laws.
Supervises floor operations during assigned shift.
Addresses complaints and resolves problems.
Staffs, schedules, evaluates, trains, develops, and monitors subordinate personnel to ensure departmental effectiveness.
Works in conjunction with the Slot Manager to organize and implement all special events.
Delegates projects and responsibilities to Floor Supervisors and monitors their progress.
Interviews prospective employees.
Trains floor supervisors.
Evaluates the work performance of Floor Supervisors and Slot Attendants.
Coaches others in an effort to correct substandard performance.
Rewards and disciplines employees.
Acts as key departmental conduit for information traveling up and down the organizational ladder.
Shares information with other departments to facilitate customer service and their handling of guest situations.
Ensures the control and protection of company assets.
Supervises activities in which the Slot Department is involved.
Works closely with the Slot Manager to address the needs of the department.
Performs all other duties as assigned by the Slot Manager.