Slot Lead (Internal & GRIC Members Only)

Gila River Resorts & Casinos•Phoenix, AZ

About The Position

The Slot Lead is responsible for guest service within the Slot floor area and for carrying out assigned duties while demonstrating the GILA WAY: greeting guests, interacting positively with them, listening actively, and showing appreciation. The role supports smooth Slot floor operations, positive guest relations, compliance with policies and procedures, and communication with Slot management. The position has no current supervisory responsibilities. The successful candidate must meet the role’s guest-service, communication, computer, language, mathematical, and reasoning requirements. Gaming Facility employees must be certified or licensed, including completion of a full background check, and must agree to maintain a drug-free workplace. The casino environment can be loud to very loud and involves working in a smoking environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

High school diploma or equivalent.
Excellent guest-service skills and strong telephone etiquette.
Self-starter able to follow up and complete tasks in a timely manner with minimum supervision.
Ability to establish and maintain effective working relationships and gain the cooperation of guests and fellow team members.
Strong written and oral interpersonal and communication skills.
Must have, or be able to acquire within one year, an in-depth knowledge and thorough understanding of Enterprise Policies and Procedures, governmental regulations, and technical rules relevant to the role.
Intermediate skills using personal computers, Microsoft Office Suite software, email, and enterprise-specific programs.
Ability to read, analyze, and interpret general business periodicals, professional journals, and technical procedures; write reports, business correspondence, and procedure manuals; and present information and respond to questions from groups and individuals.
Ability to perform arithmetic operations and apply fractions, percentages, ratios, and proportions to practical situations.
Ability to solve practical problems with limited standardization and interpret written, oral, diagram, or schedule instructions.
Meet the stated physical demands, including regular use of hands, reaching, stooping, kneeling, crouching or crawling; frequent standing, walking, and climbing or balancing; and lifting or moving up to 50 pounds occasionally.
Gaming Facility employees must be certified or licensed for continued employment; the process includes a full background check.
Must agree to maintain a drug-free workplace as a condition of employment.

Nice To Haves

Experience in Slot Operations.
Supervisory experience.

Responsibilities

Promote and provide excellent guest-service experiences to internal and external guests, exhibiting Guest Service First behavior.
Enforce and ensure compliance with policies and procedures.
Facilitate smooth Slot floor operations and promote positive guest relations.
Update Slot management about team members’ development and areas for improvement.
Communicate shift weaknesses or challenges to Slot management.
Communicate Title 31, SAR, and areas of concern to Slot management and regulatory agencies.
Follow standard operating procedures, including those for jackpot, cancel credit, and hand-pay transactions.
Assist Slot management with shift meetings and huddles.
Handle gaming disputes and guest-service issues.
Issue Slot comps and jackpot payout checks.
Maintain dependable attendance, with extremely infrequent absences or lateness.
Perform other assigned projects and duties.