Slot Floor Supervisor- Swing- Omaha

Ho-Chunk, Inc.•Omaha, NE

1d•Onsite

About The Position

WarHorse Gaming Omaha is seeking an experienced and service-driven Slot Floor Supervisor to lead daily slot operations on an assigned shift. This leadership role is responsible for supporting team performance, ensuring regulatory compliance, maintaining operational excellence, and delivering an exceptional gaming experience for our guests. The ideal candidate is a strong communicator and decision-maker who thrives in a fast-paced casino environment and is committed to providing outstanding guest service while leading by example.

Requirements

Must be at least 21 years of age.
High School Diploma or GED.
Ability to obtain and maintain a Nebraska Racing and Gaming Commission (NRGC) Gaming License.
Strong leadership, communication, and guest service skills.
Ability to work flexible schedules, including nights, weekends, holidays, and extended hours.

Nice To Haves

Three (3) or more years of guest service experience in a high-volume casino, gaming, hospitality, or resort environment.
Previous supervisory or leadership experience.
Experience with slot management systems and player tracking systems.
Proficiency with Microsoft Office applications.
Technical knowledge of slot machines and gaming technology.

Responsibilities

Practice, support, and uphold the Mission, Vision, and Values of WarHorse Gaming Omaha.
Supervise daily Slot Operations activities during assigned shifts.
Assist in developing and implementing strategies that enhance guest satisfaction and operational efficiency.
Verify and/or process jackpots in accordance with property Internal Controls and company policies.
Prepare and manage daily and weekly team schedules to ensure adequate departmental coverage.
Ensure compliance with federal currency transaction reporting requirements and gaming regulations.
Provide prompt, professional, and courteous service while resolving guest concerns with ownership and follow-through.
Maintain accountability and security of keys, radios, handheld devices, and other issued equipment.
Support, coach, and develop team members to promote a positive and productive work environment.
Attend and participate in required meetings, training sessions, and compliance programs.
Adhere to all Company Compulsive and Problem Gambling policies, including regulations regarding minors and intoxicated guests.
Maintain flexibility to work varying schedules based on operational needs.
Perform additional duties and special projects as assigned.