Slot Casino Service Representative - Slot Operations

Hard Rock Hotel & Casino Ottawa • Rockford, IL

4d • $2 - $25 • Onsite

About The Position

The Rep - Slot Customer Service is responsible for supporting the Floor Supervisors with operational responsibilities. This includes circulating throughout the casino area assigned and servicing player guests on the Slot machines by redeeming winning voucher tickets, making change for players, and assisting players with rules of the game and other general issues. They are also responsible for the payment of jackpots and various minor operational/guest service maintenance of machines.

Requirements

• High school diploma or equivalent
• Previous experience in Slot operations in a similar position strongly preferred.
• Must obtain and maintain all licenses / certifications per Federal, State, and Illinois Gaming Commission.
• Must successfully pass background check.
• Must be twenty-one (21) years of age.
• Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours.
• Polished and professional presentation and communication style.
• Must possess basic mathematical skills to include ability to add, subtract, multiply and divide specific to position responsibilities.
• Must be able to balance a cash bank.
• Communicate effectively with guests in English, specific to position duties and responsibilities.
• Commitment to routinely go above and beyond in the accomplishment of position.
• Maintain highest level of professionalism and confidentiality.

Nice To Haves

• Knowledge of all casino slot machines and games a plus.

Responsibilities

• Perform all slot activities on the casino floor.
• Provides service throughout casino regularly.
• Balances and maintain coin/change/fill bank.
• Performs/verifies change buys, slot payouts and fills.
• Observes machine play.
• Performs all other related compatible duties as assigned.
• Promotes outstanding customer relations.
• Performs minor machine repair and maintenance.
• Responsible for cleaning and sanitizing work and public spaces.
• Perform work regularly and adheres to all Illinois Gaming Regulations.

Benefits

• Comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED