Slot Attendant
About The Position
The Slot Attendant is responsible for providing superior customer service to both internal and external customers. This role involves performing jackpot payouts, coin fills, and ticket fills as needed. The attendant will assist customers with various issues including jackpots, fills, tickets, and complaints. They will also explain the functionality of ticket in/ticket out and Promo Cash systems to customers and direct them for further assistance. A key part of the role includes understanding and resolving tilt codes to ensure smooth machine operation and customer satisfaction. The attendant may also perform minor repairs on slot machines and is responsible for managing slot keys, logging tips, and performing basic machine maintenance such as cleaning and bulb replacement. Additionally, the role supports machine moves, installations, and take-downs, requires regular review of activity with the Slot Supervisor, and participation in departmental meetings and training sessions. All other duties as assigned are also part of the responsibilities.
Requirements
- Superior customer service skills.
- Ability to perform jackpot payouts, coin fills, and ticket fills.
- Proficiency in assisting customers with various issues.
- Understanding of ticket in/ticket out and Promo Cash systems.
- Knowledge of tilt codes and their resolution.
- Ability to perform minor slot machine repairs.
- Responsibility for managing slot keys.
- Ability to log tips with Surveillance and at the Cage.
- Skills in cleaning machines, replacing bulbs, and performing preventative maintenance.
- Capability to assist with machine moves, installs, and take-downs.
- Willingness to meet with Slot Supervisor to review activity.
- Commitment to attend departmental meetings and training sessions.
Nice To Haves
- Experience in a slot attendant role.
- Familiarity with specific slot machine models.
Responsibilities
- Provide superior customer service to customers, internal and external.
- Perform jackpot payouts, coin fills, and ticket fills as needed.
- Assist customers with jackpots, fills, tickets, complaints, etc.
- Explain ticket in/ticket out and Promo Cash functionality to customers.
- Direct customers for further assistance.
- Understand and resolve tilt codes.
- Perform minor repairs to slot machines.
- Sign out and sign in slot keys at the beginning and end of each shift.
- Log tips received with Surveillance and at the Cage.
- Clean machines (external & internal), replace bulbs, and perform preventative maintenance.
- Assist with machine moves, installs, and take-downs.
- Meet with Slot Supervisor to review activity.
- Attend slot departmental meetings and/or training sessions.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
