Slot Attendant

Churchill Downs Incorporated • Village of Waterloo, NY

1d • $24 - $27 • Onsite

About The Position

The Slot Attendant is responsible to provide a level of service which is gracious, kind, and warm that creates an exciting environment and World Class Service by delivering Old-World Hospitality and Charm for the casino guests. The Slot Attendant is a key customer service provider on the casino floor. They service and build relationships with the guest, pay hand-pay jackpots, exchange currency, execute player’s club signups and perform minor repairs on slot machines. Ensure compliance with approved procedures for the slot areas in a professional manner. Protect company assets by adhering to company policies and all state and regulatory compliance including Internal Controls, Policies and Procedures, The Responsible Gaming Plan and Title 31.

Requirements

• Must be a minimum of 18 years of age
• Possess professionalism and ability to handle high levels of stress
• Must be flexible with all different schedules
• Ability to read, analyze, interpret, and comprehend technical procedures, government regulations, instructions, and correspondence/memos
• Must be able to sit / stand / walk for long periods of time
• Must be able to use an “in ear” communication device for radio communications
• Must be able to work in a fast-paced Casino Environment
• Must be able to work all shifts including holidays, nights, weekend hours
• Must be physically mobile with the ability to move around all work areas effectively and efficiently with reasonable accommodations
• Ability to push, pull, carry, and lift up to 25 lbs.
• Ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces or crowded conditions
• Must be able to clean and sanitize all gaming equipment on the Slot floor
• Must provide a clean gaming area for both our internal and external guests

Nice To Haves

• Previous casino-industry experience is not required, but a friendly, positive attitude is.

Responsibilities

• Be punctual to pre-shift meeting with a positive attitude and openly participate
• Responsible for guest service with energy and professionalism
• Responsible for providing Old-World Hospitality with Old-World Charm
• Required to know and deliver the company core values
• Required to maintain the electronic components, systems, and peripherals of gaming machines
• Ensures gaming devices are operating properly
• Responsible for placing prompt calls for technical or supervisory assistance when necessary
• Required to actively promote and issue the players’ card and or reprint cards upon request. Meet set goals for players’ card signups
• Responsible to change ticket paper, write up jackpot forms correctly, be able to read pay table information, and be able to recall vital game histories
• Handles guest relations and minor guest disputes
• Responsible for notifying shift supervisor of irregularities in customers’ play
• Responsible for maintaining a clean and safe environment
• Required to enthusiastically support, actively promote, and demonstrate superior customer service in accordance with department and company standards and programs
• Required to effectively handle customer concerns and requests
• Request to always maintain complete confidentiality of all company information
• Performs all job duties in a safe and responsible manner
• Performs other duties as may be assigned by department and/or company management
• Attend required training sessions offered by the casino
• Obtain required license(s)
• Perform the duties described in compliance with local laws and regulations
• Responsible for taking the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco
• Knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Team Member’s department
• Knowledge of the property’s programs to address problem gambling
• Consult with the appropriate individuals and maintain an effective system of written policies, procedures, and internal controls to ensure compliance with gaming regulations and Internal Controls
• Responsible for taking the appropriate steps to investigate exceptions, fraud, and potential violations and report such instances to the appropriate levels of management
• Reports any acts of wrongdoing on behalf of any Team Member that they have knowledge of

Benefits

• We’ll provide all the training you’ll need to succeed in your job and grow in your career.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed