Slot Attendant

Resorts World NYC • Newburgh, NY

5d • Onsite

About The Position

The Slot Attendant is responsible for explaining game combinations, payouts, and jackpots, resetting slot errors, and responding to customer needs in their assigned area. They provide general assistance to gaming players, forward complaints to management, and safeguard company assets and gaming keys. The role involves replacing cash out tickets, assisting customers with gaming machine operations, providing directions, general information about events, and offering slot operation services. Promoting excellent customer service includes answering patron questions, understanding marketing and property information, and rendering general assistance. The Slot Attendant must maintain open communication with superiors, assist with player card sign-ups, and demonstrate outstanding customer and employee relations. A neat and clean appearance is required at all times, along with performing other assigned duties.

Requirements

• Must be at least 18 years old.
• Must possess a high school or equivalent diploma.
• Ability to obtain the appropriate license pursuant to the New York State Lottery regulations.
• Ability to perform each job responsibility satisfactorily.
• Ability to talk and hear.
• Ability to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls.
• Ability to reach with hands and arms.
• Ability to climb or balance.
• Ability to stoop, stretch, bend, kneel, crouch, or crawl.
• Specific vision abilities required: close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Moderate physical ability such as lift or maneuver at least twenty-five (25) pounds.
• Varied instances of standing/walking.
• Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents.
• Ability to respond to common inquiries from other employees or guests.
• Fluency in English required.
• Ability to write detailed instructions and correspondence.
• Ability to effectively present information in one-on-one and group situations.
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimal.
• Ability to work with mathematical concepts such as probability and inference.
• Ability to create, read and analyze spread sheets of statistical data.
• Ability to decipher various reports and maintains reports upon request.
• Must be able to interact with internal and external guests in a professional manner.
• Must be able to work varying schedules to reflect the business needs of the property.

Nice To Haves

• Second language a plus.

Responsibilities

• Explain various game combinations, payouts, and jackpots.
• Reset slot errors.
• Respond to all customers’ needs in assigned area.
• Render general assistance to gaming players.
• Forward complaints to management as necessary.
• Safeguard company assets, and gaming keys.
• Replace gaming machine cash out tickets.
• Assist customers with gaming machines where necessary.
• Provide directions and general information about upcoming events.
• Assist with slot operation and services.
• Promote excellent customer service by answering patron questions.
• Understand all marketing & property information.
• Render general assistance when necessary.
• Maintain an open line of communications with superiors.
• Assist customers with player card sign ups.
• Demonstrate and provide outstanding customer and employee relations at all times.
• Present oneself in a neat and clean appearance at all times.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED