Slot Ambassador

Arizona Charlie's • Boulder, AZ

5d

About The Position

As a Slot Attendant, the Slot Ambassador helps create a dynamic, welcoming casino experience by providing prompt and courteous guest service on the casino floor. The role handles change, jackpots, ticket voucher fills and redemptions, and minor slot machine repairs while protecting company assets and supporting smooth operations. The Slot Ambassador monitors assigned sections, maintains an organized environment, and helps make guest visits exciting and memorable.

The position also involves accurate cash and currency-bank handling, operating computer systems and other equipment, communicating with team members by radio, and coordinating with Casino Operations and Security. The employee must follow departmental procedures and comply with applicable gaming laws, company controls and policies, Title 31, and federal regulations when applicable. Other duties may be assigned, and the essential functions must be performed with or without reasonable accommodation.

Requirements

• At least 21 years of age.
• Ability to effectively communicate in English, both written and verbal.
• Obtain and maintain all work cards required by the company, including Nevada Gaming Registration.
• Verify the right to work in the United States.
• Ability to multitask and remain professional in a fast-paced environment.
• Ability to learn and retain working knowledge of slot machines, payout procedures, and documentation requirements.
• Experience handling cash and operating computers, radios, scanners, and adding machines.
• Ability to follow instructions and complete tasks accurately in a fast-paced environment.
• Strong communication skills and willingness to work as part of a team.
• Commitment to fostering a respectful, inclusive, and safety-conscious work environment.
• Ability to access and input information using a moderately complex computer system.
• Frequently push or pull up to 50 pounds and lift or carry up to 50 pounds at floor, knee, waist, and chest levels.
• Frequently squat, kneel, reach, bend, and twist; regularly sit and work at a desk or computer; and frequently stand and walk.
• Ability to communicate using in-person speech, radios, and telephone; hear, understand, and distinguish speech or other sounds in person; distinguish between shades of color; and use tools or equipment requiring a high degree of dexterity.

Nice To Haves

• Six months of experience in a guest service or casino operations role preferred.
• High school diploma or equivalent preferred.

Responsibilities

• Provide timely, courteous guest service consistent with the company's guest service culture.
• Monitor assigned slot sections and maintain a clean, organized, and welcoming environment.
• Respond to service lights, process jackpots, redeem ticket vouchers, and perform minor machine repairs.
• Refill printer vouchers, inspect currency for counterfeits, and accurately enter jackpot data into the computer system.
• Handle and secure company-issued keys according to departmental procedures.
• Maintain a professional and friendly demeanor while resolving guest disputes and promoting special offers or property amenities.
• Communicate effectively with team members via radio.
• Maintain an accurate assigned currency bank and follow proper money-handling procedures.
• Coordinate with Casino Operations and Security to detect and report suspicious behavior or attempts to cheat.
• Notify Slot Operations management of floor irregularities and escalate issues as needed.
• Comply with applicable gaming laws, company internal controls, policies and procedures, Title 31, and federal regulations when applicable.
• Provide timely and outstanding service to guests and fellow team members.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED