Slot Ambassador

Arizona Charlie’s Decatur and Boulder•Boulder, CO

About The Position

As a Slot Attendant, you help create a welcoming casino experience by providing prompt, courteous guest service and handling change, jackpots, ticket voucher fills, and redemptions accurately. You also perform minor machine repairs and help protect company assets, supporting smooth operations and guest satisfaction. This role contributes to an energetic casino-floor atmosphere and helps make guests’ visits memorable. The position involves monitoring assigned slot sections, assisting guests, handling money and company-issued keys, communicating with teammates, and coordinating with Casino Operations and Security. It requires compliance with applicable gaming laws, company policies and internal controls, Title 31, and federal regulations when applicable. The role also requires a Nevada Gaming Registration and the ability to perform essential functions with or without reasonable accommodation.

Requirements

At least 21 years of age.
Ability to effectively communicate in English, both verbally and in writing.
Obtain and maintain all work cards required by the company, including Nevada Gaming Registration.
Verify the right to work in the United States.
Ability to multitask and remain professional in a fast-paced environment.
Ability to learn and retain working knowledge of slot machines, payout procedures, and documentation requirements.
Experience handling cash and operating computers, radios, scanners, and adding machines.
Ability to follow instructions and complete tasks accurately in a fast-paced environment.
Strong communication skills and willingness to work as part of a team.
Commitment to a respectful, inclusive, and safety-conscious work environment.
Ability to access and input information using a moderately complex computer system.
Frequently push or pull up to 50 pounds.
Frequently lift or carry up to 50 pounds at floor, knee, waist, and chest levels.
Frequently squat, kneel, reach, bend, and twist; regularly sit and work at a desk or computer; and frequently stand and walk.
Ability to communicate using in-person speech, radios, and telephone; hear, understand, and distinguish speech or other sounds in person; distinguish shades of color; and use tools or equipment requiring a high degree of dexterity.

Nice To Haves

Six months of experience in a guest service or casino operations role preferred.
High school diploma or equivalent preferred.

Responsibilities

Provide timely, courteous guest service consistent with the company’s guest service culture.
Monitor assigned slot sections and maintain a clean, organized, and welcoming environment.
Respond to service lights, process jackpots, redeem ticket vouchers, and make minor machine repairs.
Refill printer vouchers, inspect currency for counterfeits, and accurately enter jackpot data into the computer system.
Handle and secure company-issued keys according to departmental procedures.
Maintain a professional and friendly demeanor while resolving guest disputes and promoting special offers or property amenities.
Communicate with team members via radio to support smooth operations.
Maintain an accurate assigned currency bank and follow money-handling procedures.
Coordinate with Casino Operations and Security to detect and report suspicious behavior or attempts to cheat.
Notify Slot Operations management of floor irregularities and escalate issues as needed.
Comply with applicable gaming laws, company internal controls, policies and procedures, Title 31, and federal regulations when applicable.
Provide timely guest service to guests and fellow team members in accordance with company standards.
Perform other duties as assigned.