Sleep Coach

Owens & Minor

About The Position

At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve. With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials. If you’re interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life™. The Sleep Coach will be responsible for the proactive and reactive patient outreach for the first full year of CPAP therapy. Sleep Coach will be provided training to receive accredited certification for sleep coaching; must pass accreditation testing and ongoing proficiency requirements.

Requirements

High school diploma or equivalent
Accredited Sleep Coach (provided by Apria; must pass accreditation testing and ongoing proficiency requirements)
Moderate skills in Access, Excel, PowerPoint, MS Project, Visio, Word
English (reading, writing, verbal)
Patient-Focused: You start with the patient and work backwards. You invest the time and energy to understand the patients’ objectives, then tie all your activities directly to the achievement of those objectives.
Action-Oriented: You thrive as a self-starter who proactively senses and responds to problems and opportunities and requires minimal supervision.
Collaborative: You love teamwork. Your colleagues love having you on the team. You work well across functions and groups.
An Effective Communicator: You write and speak clearly, concisely and with a spirit of partnership. You actively inform and inspire with your messaging. You speak plainly and are transparent with your business colleagues.
Energetic & Passionate: Your passion and energy for health and well-being is deeply founded in your desire to help others and to be a positive role model.
Relationship Builder: You excel in getting people involved and building a network of contacts that allow you to multiply your influence on the organization.

Nice To Haves

Knowledge and experience working with patients diagnosed with OSA preferred
Experience with various insurance plans (HMO, PPO, Medicare)

Responsibilities

Place and take (inbound/outbound) calls for new CPAP sleep patients to coach, educate and encourage patients with their CPAP therapy; help with troubleshooting equipment issues will also be provided.
Utilize manufacturers software to review patient usage information to ensure patient call will be data driven.
Utilize Motivational Interviewing techniques and behavioral coaching as key method of engagement with patient post setup.
Use knowledge of OSA to assist with coaching conversation to ensure patient understands the potential effectiveness of therapy.
Have a basic understanding of all manufacturer PAP and mask equipment to assist with typical troubleshooting questions.
Encourage patient to take an active role in their therapy by downloading and using manufacturer mobile app solutions.
Verify health plan, physician and notification preferences and documents with each patient contact.
Accurately document patient account to ensure comments, discussions and concerns are captured correctly.
Offer ideas, suggest changes, and identify opportunities that enhance business growth in a positive and constructive manner.
Adhere to HIPAA guidelines.
Perform other duties as required.