Sleep Clinic Operations Supervisor

University of Maryland Medical System•Towson, MD

1d•Onsite

About The Position

In collaboration with the Director and Manager, this role assists in the management and leadership of the sleep lab, assuring adequate staffing patterns, budgetary compliance, and performance appraisals. The supervisor will oversee the daily operations of the sleep lab, manage RPSGT Technicians performing lab-based sleep studies, and be responsible for developing and implementing strategic and tactical marketing initiatives to ensure the development, growth, and ongoing enhancement of the PCCAB Sleep Studies Service.

Requirements

Five (5) years of progressive experience in Sleep Lab Testing, and Home Sleep Testing field.
In-depth knowledge of sleep medicine and associated therapeutic and diagnostic procedures and interventions.
Strong written and verbal communication skills.
BCLS Certified
Must be an RPSGT or an RST with an active Maryland State License.
Ability to stand walk or sit for extended period of time.
Ability to extend hands or arms in any direction.
Ability to perform repetitive movements with hands and arms for extended period of time.
Communication skills.
ENGLISH is the spoken/written/read language.

Responsibilities

Develop and update sleep studies policies and procedures for the sleep center(s) to ensure compliance with AASM accreditation standards and requirements. Assures the environment of care is maintained according to regulatory guidelines.
Develop, implement, and enhance the sleep studies testing networking and processing systems to ensure optimal scoring, transmittal, interpretation, efficiency, and accuracy.
Ensure patient care meets high quality standards.
Manage all aspects of the sleep technician staff, including training, scheduling, payroll, and providing continued training and assistance (i.e., education of techs on device patient set-up; scoring of sleep studies, etc.).
Participate in assuring quality patient care through the monitoring of team member/sleep lab performance on an ongoing basis.
Provide performance evaluations of staff and communicate areas of performance requiring improvement.
Perform day/night sleep studies as needed and adhere to standard protocols when performing the studies.
Develop and document quantifiable strategies and tactics for sleep studies volume growth.
Ensure staff are appropriately certified with BCLS and Registered Polysomnographic credentials.
Promote excellent customer service, act as a liaison with vendors, and mentor staff to assure customer needs are met or exceeded.
Perform periodic Quality Improvement of lab performance per AASM standards and report to the Medical Director and Sleep Services Manager.
Responsible for all supplies and equipment required for proper operation of the sleep lab.
Demonstrate ability to analyze complex situations and apply appropriate policies.
Serve as a professional role model and maintain high personal standards for service excellence, productivity, learning, cooperation, responsiveness, communication, and optimism.
Performs other duties as assigned.