Sleep Center Scheduler

Piedmont HealthCare PA • Statesville, NC

4d • Onsite

About The Position

Responsible for scheduling sleep study appointments, relaying sleep study preparation information, obtaining pre-authorizations and pre-certifications as required, and assisting with sleep center clerical duties. This role reports to the Office Manager/Director of Operations and does not involve supervision of others.

Requirements

• High school diploma.
• Minimum of one year of experience in a customer service setting.
• Six months of receptionist/scheduler experience in a healthcare setting.
• Experience with office equipment, patient scheduling, insurance verification, and preauthorization processes.
• Knowledge of managed care principles, insurance verification, preauthorization/precertification processes, reception tasks, clinic policies/procedures, and required paperwork.
• Knowledge of how to use office equipment, including phone, computer, fax/scanner, copier, and electronic medical record or scheduling systems.
• Knowledge of customer service concepts and techniques.
• Skill in using office equipment satisfactorily and handling paperwork, chart preparation, filing, scanning, and documentation accurately.
• Skill in customer service principles, including professional communication with patients, families, referring offices, providers, insurance companies, and other staff.
• Ability to communicate clearly in person and on the phone and establish/maintain cooperative relationships with patients, families, physicians, staff, insurance representatives, and other customers.
• Ability to organize and prioritize tasks effectively, including scheduling, insurance authorization follow-up, patient communication, and documentation.
• Ability to read, understand, and follow oral and written instructions.
• Ability to file correctly by alphabetical or numeric systems.
• Ability to maintain accuracy and attention to detail when entering patient information, scheduling appointments, documenting authorizations, and relaying sleep study preparation instructions.

Nice To Haves

• Experience with office equipment, patient scheduling, insurance verification, and preauthorization processes preferred.

Responsibilities

• Schedule sleep study procedures/tests as assigned by the referring medical offices.
• Perform clerical duties including the use of office equipment, faxes, scanning documents, prepping and retrieving charts, answering phones, editing, and keying various documents.
• Obtain, document, and report preauthorization and precertification information for sleep studies and related services as required.
• Assist with OSHA compliance as assigned by the office.
• Maintain patient confidentiality and follow HIPAA requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED