Sleep Center Lead

Living Spaces Furniture•Vista, CA

2d•$21 - $27

About The Position

The Sleep Center Lead combines the core expertise of a Sales Specialist 1 with expanded role-based capabilities and a focus on leadership. The role consistently executes the Living Spaces Guest Engagement Model to create positive, repeat guest experiences while achieving targeted Sales per Hour and meeting KPI standards. Alongside sales responsibilities, the Lead supports more complex operational transactions, including returns and exchanges, and may provide knowledge sharing and on-the-job support. The position also includes training and coaching responsibilities. The Lead advises guests on sleep products and solutions, supports the daily readiness and follow-up needs of the Sleep Center, and assists Store Leadership with guest escalations and operational processes. The role uses sales data to identify departmental focus areas and implements Sleep Center initiatives while fostering a positive store culture. A high school diploma or GED and at least two years of retail experience in a direct customer-interactive environment are required. High-volume experience is preferred. Candidates must have experience with Microsoft Office programs. No certificates or licenses are required, and the position has no supervisory responsibilities. Compensation is $20.50–$26.60. Eligible, non-exempt Team Members may receive overtime pay. Retail, Guest Services, and Distribution Center Team Members are eligible for a team bonus based on specified goals and KPIs. Additional benefits are available subject to eligibility requirements.

Requirements

High school diploma or GED equivalent.
At least 2 years of retail experience in a direct customer-interactive environment.
Experience with Microsoft Office programs.
An equivalent combination of education and experience may be considered.

Nice To Haves

High-volume experience.

Responsibilities

Execute the Living Spaces Guest Engagement Model, connect behaviors to expected sales outcomes, and meet or exceed Sales Per Hour thresholds.
Provide relevant advice, product knowledge, and recommendations by conducting rest tests and assessing guests’ sleep needs.
Present a complete sleep solution aligned to guest needs, including a mattress, base, pillow, protector, and sheets.
Keep the Sleep Center “Grand Opening” ready by completing the daily task list and following established style guides.
Complete guest email follow-up and resolve open CRM follow-up tickets for Sleep Center guests.
Assist Store Leadership with guest escalations, returns, exchanges, and discounts in accordance with SOP guidelines.
Open and close the Vault in compliance with SOP requirements and complete required documentation accurately and on time.
Ensure team members complete required training and can effectively execute company expectations and ongoing training modules.
Interpret and apply data related to sleep sales, add-on sales, and penetration to assess current departmental focus.
Implement Sleep Center initiatives and cultivate a positive store culture by acting as a servant leader and prioritizing guest and team member experiences.
Support more complex operational transactions and provide knowledge sharing and on-the-job support as needed.
Perform training and coaching responsibilities.

Benefits

Team bonus for eligible Retail, Guest Services, and Distribution Center Team Members, based on meeting specific goals and KPIs.
Medical insurance (full-time only, subject to eligibility).
Dental insurance (full-time only, subject to eligibility).
Vision insurance (full-time only, subject to eligibility).
401(k) with Company match (full- and part-time, subject to eligibility).
Vacation (full-time only or as otherwise required by applicable law, subject to eligibility).
Paid sick leave (full- and part-time, subject to eligibility).
Flexible or health spending account (eligible full-time only).
Employee Assistance Program (full- and part-time, subject to eligibility).
Holiday pay (full-time only, subject to eligibility).
Life insurance (full-time only, subject to eligibility).
Overtime pay for eligible, non-exempt Team Members.
Reimbursement for expenses as required by applicable law and Company policy.