Sleep Center Lead

Living Spaces Furniture•Pflugerville, TX

1d•$17 - $23•Onsite

About The Position

The Sleep Center Lead combines the core expertise of a Sales Specialist 1 with expanded role-based capabilities and a focus on leadership. The role consistently executes the Living Spaces Guest Engagement Model to create a positive, repeat guest experience while achieving targeted Sales per Hour and meeting KPI standards. In addition to sales, the Sleep Center Lead supports more complex operational transactions, including returns and exchanges, and may provide knowledge sharing and on-the-job support. The position also includes training and coaching responsibilities. The role provides sleep-product advice and recommendations based on guest needs, presents complete sleep solutions, maintains the Sleep Center, follows up with guests, supports escalations and operational procedures, and helps ensure team members complete required training. The Sleep Center Lead uses sales and penetration data to assess departmental focus and implements Sleep Center initiatives while fostering a positive store culture. The position has no supervisory responsibilities.

Requirements

High school diploma or GED equivalent.
At least 2 years of retail experience in a direct customer-interactive environment.
Experience using Microsoft Office programs.
Equivalent combinations of education and experience will be considered.

Nice To Haves

High-volume experience.

Responsibilities

Execute the Living Spaces Guest Engagement Model, connecting behaviors to expected sales outcomes and meeting or exceeding Sales per Hour thresholds.
Provide relevant advice, product knowledge, and recommendations by conducting rest tests and assessing guests’ sleep needs.
Present complete sleep solutions aligned with guest needs, including a mattress, base, pillow, protector, and sheets.
Complete the daily task list and follow style guides to keep the Sleep Center “Grand Opening” ready.
Complete guest email follow-up and resolve open CRM follow-up tickets for Sleep Center guests.
Assist Store Leadership with guest escalations, returns, exchanges, and discounts in accordance with SOP guidelines.
Open and close the Vault in compliance with SOP requirements and accurately complete required documentation within established timeframes.
Ensure team members complete required training and can execute company expectations and ongoing training modules.
Interpret and apply sleep sales, add-on sales, and penetration data to assess departmental focus.
Implement Sleep Center initiatives and cultivate a positive store culture by acting as a servant leader and prioritizing guest and team-member experiences.
Provide knowledge sharing and on-the-job support as needed.
Train and coach team members.

Benefits

Team bonus based on meeting specific goals and KPIs for eligible Retail, Guest Services, and Distribution Center Team Members.
Medical insurance for eligible full-time team members.
Dental insurance for eligible full-time team members.
Vision insurance for eligible full-time team members.
401(k) with company match for eligible full- and part-time team members.
Vacation for eligible full-time team members or as otherwise required by applicable law.
Paid sick leave for eligible full- and part-time team members.
Flexible or health spending account for eligible full-time team members.
Employee Assistance Program for eligible full- and part-time team members.
Holiday pay for eligible full-time team members.
Life insurance for eligible full-time team members.
Overtime pay for eligible, non-exempt team members.
Expense reimbursement as required by applicable law and company policy.