Slate Agent

Slate Auto • Customer Experience Center - Illinois, IL

4d • Onsite

About The Position

At Slate, we’re building safe, reliable vehicles that people can afford, personalize and love—and doing it here in the USA as part of our commitment to reindustrialization. The spirit of DIY and customization runs throughout every element of a Slate, because people should have control over how their trucks look, feel, and represent them. This is an on-site position. (Chicago, IL)

Requirements

• 3+ years of proven experience in Sales or Customer Service roles, ideally with electric vehicles, their ownership, and electric vehicle charging. Preference for high-volume retail.
• Passionate to work for a disruptor in the automotive industry, particularly with EVs.
• Exceptional communication and listening skills with an ability to fluidly discuss both technical and generic topics in plain language.
• Fearlessness and initiative, extremely hardworking, does the right thing when no one is looking.
• Transparency, integrity, and honesty, you are not afraid to admit when you are wrong.
• Ability to work independently with modest supervision and in a team environment.
• Resilience for the whirlwind of changes that is the norm at a start-up.
• Comfort with ambiguity and making the best judgment without full information.
• An understanding that you will be a part of creating processes and procedures, not following them.
• Must have the ability to lift up to 35 pounds.
• Must have the ability to stand, walk, and perform repetitive tasks for extended periods.

Nice To Haves

• Bachelor’s or associate degree is preferred but not required given relevant and commensurate professional experience.
• Ability to travel (up to 25%).

Responsibilities

• Provide genuine and excellent verbal and written customer service through all mediums of communication, with a particular focus on in-person interaction.
• Engage with clients with curiosity, seeking to understand where they are in the purchase journey and educate to overcome objections.
• Manage a pipeline of customers with timely, value-adding follow-up nurturing them from initial welcome to delivery day.
• Assist clients in all stages of the discovery and purchase process, driving sales conversion and communication.
• Demonstrate an entrepreneurial spirit by proactively working to resolve client concerns with various internal teams and sharing this learning with those around you.
• Maintain a clean, concise, and singular customer record on our CRM, ensuring that your team members can pick up right where the last left off, building trust and demonstrating commitment to creating a significantly different, and better, client experience.
• Use excellent organization and time management skills to maintain a clean pipeline of clients while achieving both individual and team goals. Create owners that evangelize the brand.

Benefits

• We’re fueled by grit, determination, and attention to detail. Slate’s start-up spirit of ingenuity and resourcefulness moves our business forward. Team Slate fosters a culture of excellence, innovation, and mutual respect, and is motivated by shared principles.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree