Slate Agent

Slate Auto•Chicago, IL

3d•Hybrid

About The Position

We seek an enthusiastic, organized, and hard-working Slate Agent to join our growing online and in-person customer-facing team. This is an exciting opportunity to join a startup company and shape its future. You will act as the authentic voice of Slate, the very front-line of the sales organization both in-person and virtually and work closely under the guidance of your manager to achieve shared goals. You will develop relationships with our prospective clients through an educational and consultative approach via all forms of communication, paying close attention to detail, and earning the clients’ trust and business. The ideal candidate will carry with them a deep sense of responsibility for each individual’s experience with a focus on responsiveness, transparency, and following through on commitments. Communication skills, both written and verbal, are of utmost importance. A high level of self-awareness and a strong natural curiosity to learn would help set the great apart from the good.

Requirements

3+ years of proven experience in Sales or Customer Service roles, ideally with electric vehicles, their ownership, and electric vehicle charging.
Preference for high-volume retail.
Passionate to work for a disruptor in the automotive industry, particularly with EVs.
Exceptional communication and listening skills with an ability to fluidly discuss both technical and generic topics in plain language.
Fearlessness and initiative, extremely hardworking, does the right thing when no one is looking.
Transparency, integrity, and honesty, you are not afraid to admit when you are wrong.
Ability to work independently with modest supervision and in a team environment.
Resilience for the whirlwind of changes that is the norm at a start-up.
Comfort with ambiguity and making the best judgment without full information.
An understanding that you will be a part of creating processes and procedures, not following them.
Must have the ability to lift up to 35 pounds.
Must have the ability to stand, walk, and perform repetitive tasks for extended periods.
Must have the ability to travel (up to 25%).

Nice To Haves

Bachelor's or associate degree is preferred but not required given relevant and commensurate professional experience.

Responsibilities

Provide genuine and excellent verbal and written customer service through all mediums of communication, with a particular focus on in-person interaction.
Engage with clients with curiosity, seeking to understand where they are in the purchase journey and educate to overcome objections.
Manage a pipeline of customers with timely, value-adding follow-up nurturing them from initial welcome to delivery day.
Assist clients in all stages of the discovery and purchase process, driving sales conversion and communication.
Demonstrate an entrepreneurial spirit by proactively working to resolve client concerns with various internal teams and sharing this learning with those around you.
Maintain a clean, concise, and singular customer record on our CRM, ensuring that your team members can pick up right where the last left off, building trust and demonstrating commitment to creating a significantly different, and better, client experience.
Use excellent organization and time management skills to maintain a clean pipeline of clients while achieving both individual and team goals.
Create owners that evangelize the brand.