Slate Manager – Enrollment Management

Carnegie Mellon University•Pittsburgh, PA

1d•Onsite

About The Position

The Slate Manager position at Carnegie Mellon University's Enrollment Management, within the Systems Application Support Team, is responsible for supporting the strategic configuration, implementation, optimization, and ongoing maintenance of the Slate CRM platform. This role is crucial for advancing the university's mission by integrating business process expertise with IT capabilities to enhance operational efficiency, organizational effectiveness, student success, and the overall student experience. The Slate Manager will collaborate with colleagues across Enrollment Management and Computing Services, as well as other institutional stakeholders, to ensure the Slate platform effectively supports recruitment, application processing, communications, events, decisioning, reporting, and student success initiatives. The role requires a strong understanding of Enrollment Management policies, regulations, objectives, business processes, and institutional technical capabilities, infrastructure, integrations, data, and technology landscape.

Requirements

Ability to translate business needs into technical solutions.
Strong communication and project coordination skills.
Bachelor’s Degree in Information Systems, Computer Science or related field.
Experience configuring and supporting Technolutions Slate CRM.
Strong understanding of enrollment management processes.
Experience with SQL, data querying, and reporting tools.
Successful pre-employment background check.
Currently legally authorized to work for CMU in the United States.

Responsibilities

Lead and support the implementation, configuration, and enhancement of Slate CRM modules including applications, portals, communications, events, decisioning, and reporting.
Design, build, and maintain data structures, forms, queries, rules, workflows, and automated communications.
Translate business requirements into scalable Slate solutions aligned with platform best practices.
Configure and maintain integrations between Slate and institutional systems (e.g., SIS, ERP, financial systems, marketing platforms).
Collaborate with functional stakeholders to analyze existing workflows and recommend system-driven process improvements.
Identify opportunities to streamline operations and enhance the user experience through automation and process optimization.
Ensure data integrity, validation rules, and compliance standards are consistently maintained.
Develop dashboards, reports, and queries to support strategic decision-making and operational planning.
Support enrollment forecasting, campaign tracking, and performance analytics.
Provide functional and technical support to Slate users.
Develop training materials and deliver workshops to promote effective system adoption and usage.
Establish and maintain governance standards, documentation, and best practices for system configuration and use.
Ensure adherence to FERPA and institutional data governance and security policies.
Maintain appropriate user roles, permissions, and security configurations.