Skycap

SP Plus•Indianapolis, IN

6d•Onsite

About The Position

Overview Bags, a Metropolis company, is on a mission to make every moment matter for a world on the go. As part of the largest mobility network in North America, we combine innovative technology with a customer-first mindset to transform the travel experience—especially at airports. From curbside to gate, our services eliminate the stress of traditional travel by streamlining baggage handling, check-in, and other key touchpoints. With over 23,000 employees across 4,000+ locations in North America and Europe, we’re reimagining how people move through their journeys—saving time, reducing hassle, and ensuring every step feels effortless and efficient.

Requirements

Must have the ability and availability to work weekends and holidays, open availability is preferred
Must be able to work outside in various weather conditions
Must be able to complete airline compliance training within company-given timeframe
Must be eligible to work in the United States.
Must successfully pass the pre-employment criminal background screening.
Must pass pre-employment Drug Testing process.
Ability to work in the early morning rotation
Ability to communicate clearly with guests and clients
Ability to lift up to 70 lbs.
Must be able to push luggage cages both empty (approximately 100 lbs) and full.
Must be able to stand for up to eight (8) hours at a time.
Will consistently and regularly (up to 100%) be required to lift, carrying, reach, push, and pull up to 75 lbs.
Will occasionally (11-33%) be required to bend, squat, and kneel.
The employee must be able to lift and move up to 75 pounds regularly.
The employee must be able to move in a relatively quick manner.
Specific vision abilities required by this job include Close vision, Peripheral vision and Ability to adjust focus.
Must possess excellent verbal and written communication skills.
The ability to manage simple addition.

Nice To Haves

Previous 1-2+ years of Customer Service experience is preferred
Data Entry and/or computer experience preferred
Knowledge of the airline or travel industry preferred

Responsibilities

This position is located outside, on the curb, checking in passengers for their flights and also requires airline compliance training to be completed in a timely manner.
Assist passengers with their luggage, checking-in and issuing boarding passes, and collecting baggage fees.
Handling and securing luggage according to the Transportation Security Administrations’ (TSA) standards.
Issuing boarding passes and tagging bags for airline passengers on departing flights for an airline at curbside.
Provide general information to passengers about locations/directions and flight information.
Provide a high level of customer service to the passengers of the airlines and clients that Bags, Inc. services.
Maintain a positive and friendly attitude in a fast paced, high volume active guest service environment
Immediately and warmly greet Guests as they approach the desk.
Assist guest with check-in of luggage to appropriate airlines.
Verify the guest flight itinerary and number of bags being checked.
Input guest information for those who have not previously enrolled in the process.
Process the check in of the guests’ bags to include charging guests credit card for bags as per airline requirements.
Weigh guests’ bags to verify appropriate weight of bags and charge for overweight bags.
Appropriately tag guest luggage with destination tags.
Provide Boarding Pass, Luggage Claim tickets and receipt (if applicable) to guests before they leave desk.
Uphold clients guest service guidelines and values.
Manage payments (credit card) received from guests.