Skycap

Metropolis Technologies • Reno, NV

7d • Onsite

About The Position

Bags, a Metropolis company, is on a mission to make every moment matter for a world on the go. As part of the largest mobility network in North America, we combine innovative technology with a customer-first mindset to transform the travel experience—especially at airports. From curbside to gate, our services eliminate the stress of traditional travel by streamlining baggage handling, check-in, and other key touchpoints. With over 23,000 employees across 4,000+ locations in North America and Europe, we’re reimagining how people move through their journeys—saving time, reducing hassle, and ensuring every step feels effortless and efficient.

Requirements

• Must be eligible to work in the United States.
• Must successfully pass the pre-employment criminal background screening.
• Must pass pre-employment Drug Testing process.
• Ability to work in the early morning rotation
• Ability to communicate clearly with guests and clients
• Ability to work in outside weather conditions required
• Must possess excellent verbal and written communication skills.

Nice To Haves

• Previous 1-2+ years of Customer Service experience is preferred
• At least 6 months experience in a face-to-face guest service position preferred
• Data Entry and/or computer experience preferred
• Knowledge of the airline or travel industry preferred

Responsibilities

• This position is located outside, on the curb, checking in passengers for their flights and also requires airline compliance training to be completed in a timely manner.
• Must have the ability and availability to work weekends and holidays, open availability is preferred
• Must be able to work outside in various weather conditions
• Must be able to complete airline compliance training within company-given timeframe
• Shifts start very early in the morning and continue into the afternoon; 1st and 2nd shifts only
• This position is located on Airport property.
• The Skycap will warmly greet passengers who are arriving for a flight and will assess each passenger’s travel needs.
• Assisting passengers with their luggage, checking-in and issuing boarding passes, and collecting baggage fees.
• Handling and securing luggage according to the Transportation Security Administrations’ (TSA) standards.
• Issuing boarding passes and tagging bags for airline passengers on departing flights for an airline at curbside.
• Provide general information to passengers about locations/directions and flight information.
• Provide a high level of customer service to the passengers of the airlines and clients that Bags, Inc. services.
• Maintain a positive and friendly attitude in a fast paced, high volume active guest service environment
• Immediately and warmly greet Guests as they approach the desk.
• Assist guest with check-in of luggage to appropriate airlines.
• Verify the guest flight itinerary and number of bags being checked.
• Input guest information for those who have not previously enrolled in the process.
• Process the check in of the guests’ bags to include charging guests credit card for bags as per airline requirements.
• Weigh guests’ bags to verify appropriate weight of bags and charge for overweight bags.
• Appropriately tag guest luggage with destination tags.
• Provide Boarding Pass, Luggage Claim tickets and receipt (if applicable) to guests before they leave desk.
• Maintain a positive, friendly and professional manner at all times
• Organize and stock the Skycap desk.
• Uphold clients guest service guidelines and values.
• Need to be able to manage payments (credit card) received from guests
• The ability to manage simple addition.

Benefits

• Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed