Skycap

SP Plus • Reno, NV

6d • Onsite

About The Position

Overview Bags, a Metropolis company, is on a mission to make every moment matter for a world on the go. As part of the largest mobility network in North America, we combine innovative technology with a customer-first mindset to transform the travel experience—especially at airports. From curbside to gate, our services eliminate the stress of traditional travel by streamlining baggage handling, check-in, and other key touchpoints. With over 23,000 employees across 4,000+ locations in North America and Europe, we’re reimagining how people move through their journeys—saving time, reducing hassle, and ensuring every step feels effortless and efficient.

Requirements

• Ability to work in the early morning rotation
• At least 6 months experience in a face-to-face guest service position preferred
• Data Entry and/or computer experience preferred
• Ability to communicate clearly with guests and clients
• Ability to work in outside weather conditions required
• Knowledge of the airline or travel industry preferred
• Must be eligible to work in the United States.
• Must successfully pass the pre-employment criminal background screening.
• Must pass pre-employment Drug Testing process.
• Ability to lift up to 70 lbs.
• Must be able to push luggage cages both empty (approximately 100 lbs) and full.
• Standing: 100%. Must be able to stand for up to eight (8) hours at a time.
• Will consistently and regularly (up to 100%) be required to lift, carrying, reach, push, and pull up to 75 lbs.
• Will occasionally (11-33%) be required to bend, squat, and kneel.
• Walking: 50%
• Employees are expected at all times to present a professional business-like image, even when working behind the scenes.
• It is the policy of the Company that each employee’s dress, grooming, and personal hygiene should be appropriate to the work situation and be consistent with the Company’s business standards.
• With the exception of a fully-grown mustache, beard, or goatee all men must be clean shaven.
• No visible tattoos or body piercings are allowed. Any tattoos must be covered by your uniform or other means agreed upon by management.
• Clean & well-maintained approved uniforms must be worn on shift
• Additional requirements as specified by management
• While performing the duties of this job, the employee is regularly required to use hands and fingers and to communicate with customers and fellow employees.
• The employee is frequently required to sit; reach with hands and arms; stand; walk.
• The employee is also frequently required to climb, balance, stoop, kneel, and crouch.
• In addition, the employee is required to of twist, turn, stretch, and bend on a frequent basis.
• The employee must be able to lift and move up to 75 pounds regularly.
• The employee must be able to move in a relatively quick manner.
• Specific vision abilities required by this job include Close vision, Peripheral vision and Ability to adjust focus.

Nice To Haves

• Previous 1-2+ years of Customer Service experience is preferred
• Data Entry and/or computer experience preferred
• Knowledge of the airline or travel industry preferred

Responsibilities

• This position is located outside, on the curb, checking in passengers for their flights and also requires airline compliance training to be completed in a timely manner.
• Must have the ability and availability to work weekends and holidays, open availability is preferred
• Must be able to work outside in various weather conditions
• Must be able to complete airline compliance training within company-given timeframe
• Shifts start very early in the morning and continue into the afternoon; 1st and 2nd shifts only
• Warmly greet passengers who are arriving for a flight and will assess each passenger’s travel needs.
• Assisting passengers with their luggage, checking-in and issuing boarding passes, and collecting baggage fees.
• Handling and securing luggage according to the Transportation Security Administrations’ (TSA) standards.
• Issuing boarding passes and tagging bags for airline passengers on departing flights for an airline at curbside.
• Provide general information to passengers about locations/directions and flight information.
• Provide a high level of customer service to the passengers of the airlines and clients that Bags, Inc. services.
• Maintain a positive and friendly attitude in a fast paced, high volume active guest service environment
• Immediately and warmly greet Guests as they approach the desk.
• Assist guest with check-in of luggage to appropriate airlines.
• Verify the guest flight itinerary and number of bags being checked.
• Input guest information for those who have not previously enrolled in the process.
• Process the check in of the guests’ bags to include charging guests credit card for bags as per airline requirements.
• Weigh guests’ bags to verify appropriate weight of bags and charge for overweight bags.
• Appropriately tag guest luggage with destination tags.
• Provide Boarding Pass, Luggage Claim tickets and receipt (if applicable) to guests before they leave desk.
• Maintain a positive, friendly and professional manner at all times
• Organize and stock the Skycap desk.
• Uphold clients guest service guidelines and values.
• Manage payments (credit card) received from guests.
• Manage simple addition.

Benefits

• Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed